Job Description We build software in several places at once: our iQuest platform, our e-commerce website, the integrations that connect our systems, and the data and reporting the business runs on. Much of it is built with development partners. We're looking for a Software Operations Manager to own how all of that work gets done, from the moment a request is logged to the moment it's live and supported. You'll design and run one development process across every team and partner. That covers clear steps, sensible quality gates, a predictable release calendar and the metrics that show it's working. You'll be the person who makes releases calm and routine. Job Requirements What you'll bring 6+ Years in software delivery, with at least 3 owning a development or release process. Real-world experience running delivery in Jira or Azure DevOps. A working understanding of Git, pull requests and CI/CD pipelines. You don't need to write code, but you're comfortable reading a pipeline. Experience keeping outsourced or offshore development partners on track. A track record of building QA and acceptance processes that stick. Clear, concise writing and the ability to explain process to technical and non-technical people.

Nice to have:

Healthcare or other regulated-industry experience (HIPAA, SOC 2); Agile or ITIL certification; Familiarity with .NET and Azure, Magento, or Epicor Prophet 21. Job Responsibilities What you'll do Own the development process for every software stream at IMS, and keep our Jira and Azure DevOps workflows in line with it. Run the release calendar and releases: sprint cadence, code cutoffs, go/no-go, deployment, rollback and release notes.

Make quality non-negotiable:

define how and where every change is tested and accepted, and make sure nothing skips the line. Keep our development partners on the same process, with agreed service levels and regular reviews of how delivery is going. Connect support and development, so customer issues reach the right developers quickly and customers hear back.

Measure what matters:

on-time releases, defects, cycle time, backlog health, and report on them each month. Build security and compliance in, including how we handle protected health information in a healthcare setting. Keep the documentation current, so the process is written down and easy to follow.

Job Benefits Salary:

$100K to $135K, bonus eligible

Benefits:

medical/dental/vision

Retirement:

401k w/ company matching Salary 110000 - 135000 USD (yearly)