Schedule:

Full Time, Hybrid Travel Required:

50%

Compensation:

The salary range for this position is estimated to be $91,854.00

$200,929.

00 annualized, which reflects the company's current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions. Benefits At A Glance Eligible team members have access to a comprehensive benefits package that includes:

Medical, dental, and vision insurance
Well-being and fitness reimbursement programs
Paid vacation, sick leave, and holidays
401(k) plan with company contributions and matching opportunities
Paid parental leave
Short-term and long-term disability coverage
Tuition reimbursement and professional development programs
Community involvement and volunteer opportunities
Variable compensation opportunities for eligible positions About Our Opportunity The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer-centric service experience that supports sales and lending performance.

The DRO enhances operational effectiveness by streamlining workflows, reinforcing process consistency, and strengthening team capability to support execution across the retail network. This role provides operational leadership for a defined function, aligning work with organizational goals and priorities. They build strong partnerships, lead complex initiatives, and create clarity for their teams. Directors foster a coaching culture, develop talent, and promote collaboration to advance shared outcomes across the Association. How You Will Spend Your Time

Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.
Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.
Conducts loan reviews and evaluates findings to strengthen operational performance and inform decision-making and leader feedback.
Coordinates cross-functional execution of retail initiatives to improve customer experience, operational consistency, and performance outcomes.
Leads and develops retail operations team members across assigned markets, driving capability, engagement, and accountability for results within the function.
Cultivates external and industry relationships to share best practices, strengthen market insight, and enhance organizational reputation.
Provides clear goals, plans, and expectations that translate strategy into action.
Leads complex initiatives that improve performance, quality, or innovation.
Develops team members through coaching, feedback, and accountability.
Builds strong partnerships across the Association resulting in alignment and coordinated execution.
Exercises sound judgment to balance business needs, risk, and customer impact. Education & Experience
Bachelor's Degree with 5 years relevant experience.

Mental & Physical Requirements While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level. This role requires sustained mental focus, problem-solving, and the ability to manage multiple tasks, with extended computer use common. Some positions may include additional physical or mental requirements related to driving, such as holding a valid driver's license and the ability to travel long distances. Reasonable accommodations will be considered to enable individuals to perform the essential functions of the role. Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits. 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