An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Design & Engineering, Fabrication, Installation, Service, and Special Projects Position Overview The Operations Manager oversees all day-to-day and strategic functions within CraneWerks' operations, ensuring each department delivers exceptional service, quality craftsmanship, and on-time performance. This role requires a hands-on, strategic leader who can align teams, drive efficiency, and foster a culture built on Harriman's core values of Safety, Family, Integrity, Craftsmanship, Service, and Collaboration. Key Responsibilities Leadership & People Management Lead, mentor, and support department managers across Design & Engineering, Fabrication, Installation, Service, and Special Projects. Conduct regular performance reviews and ensure all operations personnel receive clear feedback, development plans, and advancement opportunities. Promote morale, teamwork, and collaboration across departments. Uphold company values and ensure they are embedded in daily operations. Foster strong relationships between Operations and other teams, including Sales, Dealers, and Suppliers. Operational Excellence Ensure all operational departments exceed customer expectations through quality, responsiveness, and professionalism. Maintain a continuous improvement program focused on safety, efficiency, and customer service. Develop, implement, and enforce Standard Operating Procedures (SOPs) and company safety policies. Create and maintain forms, processes, and tools designed to increase consistency and efficiency. Reduce warranties, rework, and unplanned return trips through improved planning, training, and accountability. Ensure vehicles, equipment, and tools are properly maintained and accounted for. Guarantee timely and accurate project completion and documentation. Strategic Planning & Growth Partner with the President and other department managers to develop and execute operational strategies that support company growth and scalability. Plan and forecast resources effectively to meet workload demands and project timelines. Prepare for increased growth by identifying process improvements and plans for increasing production as needed. Develop and maintain key performance indicators (KPIs); monitor and evolve them as needed to drive improvement. Financial & Performance Accountability Ensure on-time delivery and throughput goals are met or exceeded. Collaborate with the leadership team to maximize job profitability and reduce waste. Support accurate and timely project closings and reporting. Contribute to forecasting, budgeting, and long-term operational planning. Ensure any quoting done by Operations is timely, accurate, and professional. Qualifications & Skills 5+ years of operations leadership experience in manufacturing, industrial services, or related field. Strong leadership and communication skills with proven ability to build and manage teams. Demonstrated experience in process improvement and operational scalability. Proficiency with project management, and resource planning. Deep commitment to safety, quality, and customer satisfaction. Ability to think strategically while managing day-to-day execution.
