Operations Manager

Operations Manager - (Lakeshore Landscaping, Valparaiso, IN) The Operations Manager is an important and influential member of our team who leads and directs the operations of Lakeshore. This leader directly oversees Lawn Maintenance representing approximately 20-25 production team members whose main goal is to provide services in alignment with customer expectations, company values, and safety standards. At Lakeshore, management, leadership, and collaboration skills are essential. Operations Managers are a central representation of company values, culture, and team member engagement. Additional key responsibilities include coaching and developing team members, partnering with customer service teams, driving operational efficiency, planning and managing resources to meet customer needs. Main Areas of Focus Leadership & Team Development Landscape Maintenance & Snow Operations Scheduling, Planning, & Operational Execution Service Quality & Customer Satisfaction Safety Leadership & Compliance Equipment, Fleet, & Resource Management Communication, Accountability, & Problem Solving Successful Operations Managers have experience leading lawn and landscape maintenance operations, including mowing, landscape maintenance, enhancements, snow and ice management, and related field services. Candidates should possess strong leadership skills, emotional intelligence, professionalism, the ability to build accountability and trust across teams in a fast-paced environment and demonstrate outstanding communication skills with managers thru to team members alike. This role is primarily first shift during the landscape season and requires leadership presence from early morning crew dispatch through the afternoon. During the winter months, the role transitions into snow and ice management operations, requiring involvement outside of normal working hours, including overnight and third-shift operations based on weather events and operational needs. Compensation & Benefits Base salary; based on experience + Compensation Bonuses Health, Vision, & Dental Benefits 401(k) plan, with company match Short Term and Long-Term Disability Employee Assistance Program (EAP) Performance reviews Annual boot and rain gear reimbursement Company events Awards and recognition from peers and leaders Ongoing training and career advancement opportunities Requirements 3+ years of management experience within the Green Industry leading teams and field operations Valid Driver's License with a clean driving record Ability to oversee and facilitate the completion of customer service contracts and projects Ability to lead, coach, mentor, and develop Team Members, including interviewing, hiring, accountability, and discipline Proactive planning skills to ensure labor, equipment, materials, and resources are available to support operations Ability to manage labor hours and implement solutions to improve efficiency and service delivery Commitment to safety procedures, quality standards, and operational accountability Ability to organize, manage, and care for assigned equipment, vehicles, and operational resources Ensure payroll, job-related information, and HR documents are properly managed and submitted as required Proven leadership experience managing teams, operations, and performance Strong leadership presence, professionalism, and communication skills Desire and ability to embody the Core Values of Safety, Collaboration, Professionalism, Accountability, and Achievement Basic Microsoft Office proficiency and the ability to learn and utilize company software effectively Lakeshore Landscaping is a drug-free workplace. As a condition of employment, new Team Members are required to pass a pre-employment drug test and participate in random drug tests during their active employment. Lakeshore Landscaping is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Application Question(s): Are you authorized to work in the United States? Are you at least 18 years or older? Are you willing to consent to the company's Motor Vehicle Record and driver eligibility screening including authorization for Company to obtain and review driving related reports as part of the employment process? Lakeshore Landscaping, LLC is a drug free workplace which requires the ability to pass a pre-employment drug screen. Are you able to meet these requirements? Lakeshore Landscaping, LLC will request your authorization to run a background check as part of our hiring and selection process. Please confirm you would be willing to consent to this standard process? Have you ever been convicted of a felony? Do you have a valid driver's license?

Work Location:

In person