Home Run Dugout Manager (Full-Time, Hourly)

Home Run Dugout Manager (Full-Time, Hourly) Wichita Wind Surge - 3.8 Wichita, KS Job Details Full-time 11 hours ago Qualifications Customer communication Occupational safety regulation compliance Sales reporting Maintaining an organized workspace Quality assurance within food and beverage industry Operations management Outdoor work Staff scheduling Upselling Equipment malfunction troubleshooting Managing hospitality teams Mid-level Performance management Team development Team management Sports Clean workspace maintenance POS systems Leadership 2 years Communication skills Overseeing training Food service management Customer complaint resolution Hospitality management Full Job Description Position Summary The Home Run Dugout Manager is responsible for the day-to-day operations of the Home Run Dugout Batting Bays™ experience at Equity Bank Park. This role functions similarly to a restaurant manager/host, overseeing guest flow, staff performance, food and beverage service, and overall experience execution. The ideal candidate is highly organized, guest-focused, and energized by a fast-paced, entertainment-driven environment. Key Responsibilities Serve as the on-site leader for all Home Run Dugout operations during shifts Ensure a fun, safe, and engaging experience for all guests utilizing the batting bays Act as the primary point of contact for guest questions, concerns, and issue resolution Manage reservations, walk-ups, and bay assignments to optimize usage and flow Maintain cleanliness, organization, and presentation of the entire space Coordinate with concessions or F&B partners to ensure timely and accurate service Monitor food and beverage quality, presentation, and delivery Ensure all health, safety, and alcohol compliance standards are upheld Lead, train, and supervise part-time staff, including hosts, attendants, and service team members Create a positive, team-oriented culture focused on hospitality and efficiency Assist with scheduling, shift coverage, and performance feedback Hold staff accountable to service standards and operational procedures Maximize revenue through effective bay utilization, upselling, and guest engagement Track and report daily sales, usage, and operational metrics Support special events, group outings, and promotions tied to the Home Run Dugout Ensure batting bay technology and equipment are functioning properly Troubleshoot minor issues and coordinate with vendors for maintenance when needed Maintain safety standards and enforce rules related to gameplay 2+ years of experience in restaurant, hospitality, or entertainment venue management Strong leadership and team management skills Excellent communication and customer service abilities Ability to multitask and stay organized in a high-energy environment Comfortable working evenings, weekends, and game days Experience with POS systems and reservations platforms preferred Ability to stand for extended periods Ability to lift up to 25 lbs Comfortable working in indoor/outdoor and high-traffic environments Other duties as assigned Why Join Us? Be part of a first-of-its-kind interactive baseball experience that blends sports, technology, and hospitality. This role is perfect for someone who thrives in an energetic atmosphere and wants to help create memorable experiences for fans of all ages. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.