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Director of Operations — Home Care Agency
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AbbottCare
Canton, MA (In Person)
$77,500 Salary, Full-Time
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Job Description
Director of Operations — Home Care Agency AbbottCare Canton, MA Job Details Full-time $70,000 - $85,000 a year 12 hours ago Benefits Travel reimbursement Health insurance Dental insurance Paid time off Vision insurance Qualifications Staff supervision Confidential information handling Team supervision Quality of care (regulatory compliance area) Service scheduling Staff scheduling Care documentation Team scheduling Managing clients in a customer support role Team development Records management Bachelor's degree Compliance documentation Clinical staff recruitment Leading team collaboration initiatives Regulatory readiness in healthcare Care facility administration Business Administration Home healthcare regulations Workforce management Care coordination Process management Clinical staff scheduling Staffing management Quality assurance within healthcare Full Job Description Director of Operations — Home Care Agency About the Role AbbottCare is seeking an experienced Director of Operations to lead day-to-day operations for our Massachusetts-based home care agency. This role is ideal for a hands-on operational leader who understands the importance of delivering safe, reliable, and compassionate care while building strong systems, supporting caregivers, and maintaining compliance with state and industry requirements. The Director of Operations will oversee staffing, client service quality, process improvement, compliance, and team performance. You will work closely with leadership, care coordination teams, caregivers, clients, and families to ensure the agency runs smoothly and delivers an excellent care experience. Role Summary The Director of Operations is responsible for managing the operational health of the agency. This includes ensuring proper staffing coverage, improving workflows, supporting caregiver retention, monitoring service quality, and helping the agency meet regulatory and business goals. The right candidate will bring strong leadership skills, healthcare or home care operations experience, and a practical understanding of how to balance client needs, caregiver support, compliance, and business performance. Key Responsibilities Lead daily operations across scheduling, care coordination, caregiver support, client services, and administrative workflows. Oversee staffing operations to ensure clients receive consistent, timely, and appropriate care coverage. Support recruitment, onboarding, training, supervision, and retention efforts for caregivers and field staff. Monitor service quality through client feedback, care reviews, incident follow-up, and performance tracking. Ensure compliance with Massachusetts home care regulations, agency policies, documentation standards, and applicable healthcare requirements. Develop and improve operational processes to increase efficiency, accountability, and service consistency. Partner with leadership to set operational goals, track performance metrics, and identify opportunities for growth. Support caregiver engagement by promoting clear communication, recognition, coaching, and problem-solving. Address client and family concerns with professionalism, urgency, and a focus on resolution. Collaborate with internal teams to maintain accurate records, care plans, schedules, and compliance documentation. Help prepare for audits, inspections, quality reviews, and internal compliance checks. Analyze staffing trends, service gaps, client satisfaction, and operational challenges to recommend practical improvements. Promote a culture of respect, reliability, compassion, and accountability across the organization. Required Qualifications 5+ years of operations leadership experience in home care, home health, senior care, healthcare, human services, or a related field. Proven experience managing teams, improving workflows, and overseeing daily business operations. Strong understanding of staffing, scheduling, caregiver management, and client service delivery. Knowledge of healthcare compliance, documentation standards, and quality assurance practices. Familiarity with Massachusetts home care regulations or the ability to quickly apply state-specific requirements. Strong leadership, communication, and problem-solving skills. Ability to manage competing priorities in a fast-paced care environment. Experience handling sensitive client, family, and employee matters with professionalism and discretion. Comfortable using scheduling systems, electronic records, reporting tools, and standard office technology. Commitment to high-quality care, caregiver support, and ethical business practices. Preferred Qualifications Prior leadership experience in a private duty home care agency, home health agency, hospice, assisted living, or senior services organization. Experience preparing for audits, surveys, or compliance reviews. Knowledge of caregiver recruitment, retention strategies, and workforce development. Experience with operational metrics, budgeting, process improvement, and performance reporting. Bachelor's degree in healthcare administration, business administration, nursing, human services, or a related field. Bilingual skills are a plus, depending on client and caregiver populations served. Why Join AbbottCare At AbbottCare, our work matters every day. We help older adults, individuals with disabilities, and families receive dependable support at home. As Director of Operations, you will have a direct impact on the quality of care our clients receive and the support our caregivers need to do their best work.