Jobs › Framingham, MA › 3PL /Operations Manager 52 Launch LLC 3PL /

Operations Manager Framingham, MA Apply Responsibilities:

Warehouse & Facility Execution

• Direct receiving, picking, packing, and fulfillment operations in our Framingham, MA facility to ensure on-time dispatch.
• Drive 100% inventory accuracy by maintaining tight controls and reconciliation across Shopify and our Warehouse Management System (WMS).
• Supervise and mentor warehouse associates (full-time, part-time, and freelance) to maintain a safe, highly efficient floor culture. International & Domestic Logistics
• Manage end-to-end import and export operations, ensuring strict compliance with customs regulations and required documentation (commercial invoices, bills of lading, certificates of origin).
• Procure competitive freight quotes from international forwarders, ocean/air carriers, and customs brokers to control landed costs.
• Monitor active shipments, proactively resolve transit delays or customs holds, and oversee domestic inbound/outbound carrier scheduling. 3PL Client Operations & Communication
• Serve as the primary operational point of contact for 3PL clients, providing clear updates on order status, transit times, and service metrics.
• Promptly and professionally resolve shipping exceptions, damaged goods, or escalated service issues. Process Improvement & Administration
• Track fulfillment costs, review and approve transportation/warehouse vendor invoices, and ensure compliance with contracts and SLAs.
• Standardize operations by writing and implementing clear SOPs to support continuous business growth.
• Deliver weekly progress reports on shipping performance and 3PL revenue goals to leadership. Other
• Collaborate with cross-functional teams (sales, creative, and product).
• This job description is not intended to cover every single requirement of the job.
• The company reserves the right to change job duties at any time. What success looks like in the first 3-6 months (or moving forward):
• AI-forward approach to work
• Well-organized warehouse and accurate inventory
• Consistent and on time shipping of products from our 3PL
• Successful setup and management of a new inventory management system
• Efficient communication with CSM?s on shipment tracking and timing for both domestic and international shipments Qualifications & Experience (required):

Experience:

3-6 years of hands-on experience in an operations, supply chain, or logistics management role within a product-based business.

Technical Proficiency:

Intermediate to expert proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office.

Systems Expertise:

Demonstrated experience managing warehouse operations and utilizing inventory management systems (IMS/WMS) and e-commerce platforms like Shopify.

People Leadership:

Proven track record of directly supervising, training, and developing warehouse or logistics staff.

Supply Chain Acumen:

Working knowledge of international logistics, global freight forwarding, and customs compliance.

Financial Acumen:

Experience owning or contributing to budgeting, cost tracking, and P&L reporting.

Core Skills:

Exceptional written and verbal communication skills, with the ability to manage multiple brands, product lines, and shifting priorities simultaneously in a fast-paced environment. Qualifications & Experience (preferred):

• Degree or certification in business administration, operations management, supply chain management or equivalent experience
• Experience working with project management software (Click Up preferred)
• Familiarity with dealing directly with clients
• Experience coordinating full time and temporary staff Active Filters 3PL /Operations Manager Framingham, MA Clear All Apply