Field Operations Manager (Minuteman Plumbing, Heating & Cooling) Strongpoint Talent Hingham, MA Job Details Full-time $120,000 - $150,000 a year 20 hours ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Qualifications Customer communication Teamwork Employee relationship building Team development Conflict management Leadership Call center management Full Job Description Field Operations Manager Lead People. Build Teams. Deliver Exceptional Customer Experiences. $120,000 Base Salary + Performance Bonus We're partnering with Minuteman Plumbing, Heating & Cooling , one of the fastest-growing residential home service companies in the Greater Boston area. We're not necessarily looking for someone from the trades. Instead, we're looking for an exceptional leader who knows how to coach people, build high-performing teams, improve customer experiences, and create a culture of accountability and continuous improvement. Whether you've led teams in hospitality, restaurants, retail, customer service, home services, or another fast-paced service environment, we'd love to hear from you. Your success will come from developing people—not turning wrenches. What You'll Do As the leader of our service team, you'll be responsible for helping talented field employees perform at their highest level.

You'll:

Lead and coach a team of customer-facing field employees Conduct regular ride-alongs and field coaching sessions Hold weekly team meetings focused on development and performance Conduct one-on-one coaching and performance reviews Help create a culture of accountability, teamwork, and continuous improvement Support recruiting, interviewing, onboarding, and employee development Partner with leadership to improve customer satisfaction and operational performance Help technicians communicate effectively with customers Identify coaching opportunities and celebrate successes Lead special projects and operational initiatives as the company grows We're Looking For Experience leading, coaching, or developing frontline employees Strong communication and leadership skills Experience running team meetings and one-on-one coaching sessions A passion for helping people grow and succeed The ability to earn trust with employees from different backgrounds Strong customer service instincts Experience improving team performance and accountability A calm, organized approach in fast-paced environments Compensation & Benefits $120,000 Base Salary Performance Bonus 3 Weeks PTO 6 Paid Holidays Up to 5 Unused PTO Days Paid Out 401(k) with Company Match

BCBS HMO

Medical Insurance Company contributes toward employee and family coverage Long-term leadership growth opportunities

Job Type:

Full-time Pay:

$120,000.00 - $150,000.00 per year Application Question(s): How many employees have reported directly to you at one time? Have you directly led and coached a team of customer-facing employees?

Work Location:

In person