Senior Operations Manager Turning Point Strategic Advisors Lowell, MA Job Details Full-time $125,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Customer communication Customer relationship building Customer service Team leadership In-person customer service Client relationship development Customer engagement Customer relationship management Client management Leading team collaboration initiatives Employee engagement Workforce management Staffing management Stakeholder relationship building Senior leadership Full Job Description A well-established organization is seeking an experienced Senior Operations Leader to oversee a large, complex, and highly visible transportation operation in a regulated, service-driven environment. This role is ideal for a hands-on leader who thrives in fast-paced settings, enjoys building strong stakeholder relationships, and takes ownership of operational performance. What You'll Do Lead day-to-day operations for a large workforce and asset-heavy environment Serve as the senior on-site leader and primary customer-facing representative Drive operational excellence across safety, service, staffing, and compliance Partner closely with HR, fleet/maintenance, and frontline leadership Monitor performance metrics and continuously improve reliability and efficiency Foster a culture of accountability, communication, and engagement Manage financial performance, staffing levels, and resource planning What We're Looking For Proven experience leading large, frontline operations (transportation, logistics, facilities, or similar) Strong customer-facing and relationship management skills Experience working in unionized or highly regulated environments Financial acumen with comfort owning budgets and performance metrics Decisive, resilient leader who can operate effectively under pressure Willingness to be highly visible and present during early mornings and peak operating hours Why This Role Senior-level ownership of a mission-critical operation High impact, high visibility role with meaningful responsibility Opportunity to lead, shape culture, and drive real operational results Competitive compensation package, commensurate with experience

Pay:

$125,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): Are you within 30 minutes of the Lowell, MA area? This role will require on site, early mornings and potentially emergency calls.

Experience:

truck or ground transportation operations: 10 years (Preferred) team management: 7 years (Required) primary point of contact for client/customer: 7 years (Required) managing field employees- drivers, technicians, etc.: 8 years (Required)

Work Location:

In person