Job Listing ID:

4548406

Job Title:

Operations Manager, Access Patient and Support

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

08/14/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months

SR You may contact this employer directly.

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Job Summary US-Nationwide-FIELD Full time 20185567 Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so patients can access, afford, and remain on the therapies they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We continuously integrate advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Accountabilities Manage, coach, lead, and mentor subordinate supervisors who direct employees in enrollment and eligibility reimbursement for patient support programs Responsible for the overall direction, coordination, and evaluation of their teams up to 100 employees Oversee work on a daily basis in conjunction with supervisors and team leads while resolving day-to-day problems using defined processes Build customer relationships, interpret customer needs and assesses their business requirements while developing alternate solutions when needed Interact with clients to provide resolution to inquiries and present updates on specific program performance Regularly communicate with customer account managers on client requests and needs Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies Set priorities for the team to ensure task completion, coordinate work activities with other supervisors Conduct time and capacity studies to forecast future staffing needs Coordinate with talent acquisition related to vacancy needs and interview and select top talent Coach and mentor supervisors providing feedback and advice Design and deliver corrective action plans for employees Provide input into succession plans and development plans for employees Conduct one-on-one discussions with supervisors documenting performance and providing feedback Work within budget and financial objectives as defined by director Works directly with the manufacturer clients on program requirements, day to day operations and ideas to grow the business Lead Quarterly Business Reviews with the client Communicate with directors providing updates on current workload and performance Serve as an escalation point of contact for employees, patients, and providers to resolve issues Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, and database management Coordinate with training center of excellence related to upcoming training needs Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work Interact with indirect reports regularly during skip-level one-on-ones Review activity reports to assess performance What is expected of you and others at this level Manages department operations and supervises professional employees, frontline supervisors and/or business support staff Participates in the development of policies and procedures to achieve specific goals Ensures employees operate within guidelines Decisions have a short-term impact on work processes, outcomes, and customers First-Line Supervisors of Office and Administrative Support Workers

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Compensation

Not Provided

Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A