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SA
Southgate At Shrewsbury
Business Manager
Career Insights for Operations Manager (General)
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Scorecard
Based on Massachusetts data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$124,168 / year median in Massachusetts
+10% projected growth
Job Description
Director of Business, HR & Payroll OperationsAbout the Role Our senior living community is seeking an experienced Director of Business, HR & Payroll Operations to lead the financial, administrative, human resources, and payroll functions of our facility. This role combines strategic business office management with hands-on HR and payroll leadership, ensuring efficient operations, regulatory compliance, and strong support for staff and organizational goals. This position reports directly to the Administrator/Director. Key ResponsibilitiesBusiness Office Management Coordinate facility billing and collections in partnership with third-party payers Supervise business office staff and monitor billing and collection activities Ensure compliance with accounting controls and procedures; analyze monthly collections Ensure accurate month-end closing Maintain all required records in accordance with state and federal regulations Participate in routine financial meetings Payroll Administration Process full-cycle payroll for all facility staff accurately and on schedule Ensure accuracy of PBJ reporting, timekeeping, and PTO accruals within the HRIS Coordinate employee deductions, garnishments, and tax withholdings Reconcile payroll records and resolve discrepancies in a timely manner Maintain compliance with federal and state payroll regulations HR & Benefits Administer HR functions including hiring, onboarding, background checks, I-9 verification, and time and attendance Coordinate employee benefits, deductions, FMLA/CFML leave, and workers' compensation claims Support management with interviews, performance evaluations, and disciplinary processes Maintain HR records and personnel files in compliance with federal and state posting requirements Serve as a facility resource for staff education, payroll support, and HR customer service Qualifications Bachelor's degree in Business Administration, Accounting, or a related field preferred Minimum 3 years of experience in third-party billing/collections, including at least 1 year in a supervisory role Hands-on payroll processing experience with familiarity in HRIS and timekeeping platforms Strong written, verbal, analytical, and interpersonal communication skills Proficiency in Microsoft Office, Excel and standard office equipment Working knowledge of state and federal regulations governing admissions, HR, and payroll compliance Ability to maintain confidentiality while upholding resident rights and dignity