Floor Manager

Floor Manager -

Ocean Club Location:

Martha's Vineyard, MA Seasonal | Full-Time Position Overview The Floor Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience at our oceanfront club. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, teamwork, and elevated coastal dining. This role reports to the General Manager, a highly experienced hospitality professional with a strong track record in elevated dining and guest-focused operations. Key Responsibilities Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff Maintain high standards of service, presentation, and guest engagement at all times Act as the primary point of contact for guests during service, resolving concerns professionally and promptly Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue Monitor staff performance, provide real-time feedback, and support training and onboarding Enforce company policies, service standards, and health & safety regulations Assist with opening and closing duties, including cash handling and end-of-shift reporting Support special events, private parties, and high-volume service periods Q ualifications & Skills 1+ years of floor management or supervisory experience in a hospitality driven venue Strong leadership, communication, and problem-solving skills Ability to remain composed and professional in fast-paced, high-pressure environments Exceptional guest service mindset with attention to detail Experience with POS and reservation systems preferred Ability to stand and move for extended periods What We Offer Competitive compensation Health Benefits Opportunity to work in a premier oceanfront setting Supportive, team-oriented work environment Housing assistance may be available (if applicable) Growth opportunities

REQUIREMENTS

The Ocean Club 75 Main Street Vineyard Haven, MA Floor Manager The Ocean Club Restaurant & Bar | Vineyard Haven 75 Main Street, Vineyard Haven, MA 02568 Full-time Full-time Floor Manager -

Ocean Club Location:

Martha's Vineyard, MA Seasonal | Full-Time Position Overview The Floor Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience at our oceanfront club. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, teamwork, and elevated coastal dining. This role reports to the General Manager, a highly experienced hospitality professional with a strong track record in elevated dining and guest-focused operations. Key Responsibilities Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff Maintain high standards of service, presentation, and guest engagement at all times Act as the primary point of contact for guests during service, resolving concerns professionally and promptly Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue Monitor staff performance, provide real-time feedback, and support training and onboarding Enforce company policies, service standards, and health & safety regulations Assist with opening and closing duties, including cash handling and end-of-shift reporting Support special events, private parties, and high-volume service periods Q ualifications & Skills 1+ years of floor management or supervisory experience in a hospitality driven venue Strong leadership, communication, and problem-solving skills Ability to remain composed and professional in fast-paced, high-pressure environments Exceptional guest service mindset with attention to detail Experience with POS and reservation systems preferred Ability to stand and move for extended periods What We Offer Competitive compensation Health Benefits Opportunity to work in a premier oceanfront setting Supportive, team-oriented work environment Housing assistance may be available (if applicable) Growth opportunities

REQUIREMENTS

The Ocean Club 75 Main Street Vineyard Haven, MA