Manager Car Wash

Manager Car Wash Nouria Energy Services, Inc. Wilmington, MA Job Details Full-time 1 day ago Benefits Opportunities for advancement Qualifications Revenue growth Maintenance inventory management Customer retention Sales Outdoor work Workflow management (operations management method) Facilities management Staff scheduling Regulatory compliance Mid-level Improving operational efficiency High school diploma or GED Team development Key Performance Indicators Supervising experience Decision making Car wash Conflict management Workplace health and safety regulatory compliance Sales strategy Equipment maintenance Productivity software Clean workspace maintenance Leadership Team motivation (leadership skill) Communication skills Regulatory compliance management Customer complaint resolution Full Job Description Golden Nozzle Car Wash started in the 1970's as a complement to the other motoring public businesses owned by F.L. Roberts & Company, headquartered in Springfield, MA. The name 'Golden Nozzle' derived from the color of the gas station pumps at F.L. Robert gas stations in Western Massachusetts. In the fall of 2016, Nouria Energy acquired F.L. Roberts & Company's convenience stores and Golden Nozzle Car Wash locations in Massachusetts and Connecticut. As a Nouria company, Golden Nozzle Car Wash has become the gold standard for car care in the region. The chain has grown and expanded exponentially since becoming part of the Nouria family, opening and rebranding existing car wash facilities in five New England states. Golden Nozzle's successful monthly wash membership program began in 2008. Members of the monthly wash program enjoy unlimited car washes at any Golden Nozzle locations in Massachusetts, Connecticut, Maine, New Hampshire and Rhode Island. It's a Great Day for a Golden Nozzle Car Wash! Proper maintenance always includes the routine washing of your vehicle. Winter hazards like sand and salt need to be thoroughly washed from your vehicle's body and undercarriage. Golden Nozzle uses only environmentally-friendly products. What You'll Do Lead the Team. Drive Results. Deliver an Exceptional Customer Experience. Golden Nozzle Car Wash is seeking a hands-on, results-driven Site Manager to oversee the daily operations of our high-volume car wash facility. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service. As Site Manager, you will be responsible for maximizing site performance, developing your team, and ensuring every customer leaves with a great experience. A day in this role may include: Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times Optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally Execute sales initiatives and membership growth strategies to drive revenue and customer retention Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies Enforce all safety procedures and regulatory compliance standards Review operational reports, KPIs, and financial metrics to improve site performance Partner with senior leadership to execute site-specific goals and business initiatives Resolve employee and customer conflicts effectively to maintain a positive, productive environment Core Competencies Problem Solving & Decision Making Team Leadership & Collaboration Customer-Centric Mindset Results-Driven Execution Safety & Operational Compliance Preferred Qualifications (Experience and skills that will help you succeed in this role) Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred) Ability to lead, motivate, and develop a high-performing team Strong organizational, communication, and multitasking skills Customer-first mindset with a commitment to delivering exceptional service Working knowledge of car wash equipment, maintenance practices, and safety standards is a plus Proficiency with Microsoft Office and basic operational software systems High School Diploma or equivalent Minimum Requirements (Must meet all of the following to be considered) At least 18 years of age Ability to work up to 50 hours per week, with additional hours as business needs require Flexible availability to cover shifts at the location such as evenings, weekends, and holidays if needed Required to work at least one weekend day Open availability based on the operational needs of Golden Nozzle Physical Requirements Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities Ability to lift, carry, and hold up to 50 lbs. Ability to work outdoors in temperatures ranging from -10°F to 100°F Must be able to stand, walk, and move around vehicles for extended periods of time Why Join Golden Nozzle? Competitive pay + performance incentives Leadership development and advancement opportunities Fast-paced, team-oriented environment Opportunity to make a direct impact on site success and customer satisfaction Apply today to lead a dynamic team and grow your career with Golden Nozzle Car Wash!

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$0.00 Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.