General Manager / Multi Site Operations Lead at Moki General Manager / Multi Site Operations Lead at Moki in Winthrop, Massachusetts Posted in 1 day ago.

Type:

full-time Company Description Moki creates modern, Scandinavian-inspired wellness experiences that thoughtfully combine sauna, cold plunge, and ritual with intentional design. Since 2023, Moki has focused on building warm, welcoming spaces where people can recharge, connect, and feel a sense of belonging. The brand emphasizes high-quality, design-forward environments that support holistic wellness and community. Team members at Moki contribute to an inclusive atmosphere that values care, hospitality, and meaningful experiences for guests. Moki continues to grow and evolve, offering opportunities to shape how urban communities experience wellness. Role Description The General Manager / Multi Site Operations Lead is a full-time, on-site role based in Boston, MA, responsible for overseeing day-to-day operations across multiple Moki locations. This role manages site performance, supervises staff scheduling and development, and ensures consistent delivery of high-quality wellness experiences aligned with Moki's standards. Daily responsibilities include monitoring guest satisfaction, overseeing front-of-house and back-of-house procedures, managing inventory and vendor relationships, and resolving operational issues promptly. The role also includes tracking key metrics, implementing process improvements, coordinating local marketing or community initiatives, and ensuring compliance with safety, cleanliness, and facility maintenance requirements. The General Manager / Multi Site Operations Lead partners with leadership to support growth, maintain brand consistency, and foster a positive, inclusive work environment. Your job is to run Boston exceptionally well. Qualifications Operations and leadership skills, including multi-site management, staff supervision, and performance oversight. Customer service and hospitality experience, with a strong focus on guest experience, conflict resolution, and relationship-building. Organizational and administrative abilities, including scheduling, inventory management, basic budgeting, and reporting. Problem-solving and decision-making skills, with the capacity to prioritize tasks and manage high-volume, fast-paced environments. Strong communication and interpersonal skills, with the ability to collaborate across teams and provide clear guidance and feedback. Experience in wellness, spa, fitness, or hospitality environments is highly beneficial. Comfort with using digital tools for scheduling, point-of-sale, and operational tracking; familiarity with basic analytics is a plus. Ability to work on-site in Boston, MA, including evenings, weekends, and holidays as needed.