Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description

OPERATIONS MANAGER

Own your opportunity. Make your impact As an Operations Manager supporting the CIO Infrastructure Services (CIS) program, you will lead enterprise‑wide operational service delivery across one of the Intelligence Community's largest, most complex IT infrastructures. You will manage operational performance across 250+ global sites, ensuring the reliability, security, and availability of mission‑critical systems that power intelligence production and global defense operations. You will partner closely with the Program Manager, Deputy Program Manager, service leads, and Government counterparts to ensure seamless execution of enterprise operations—including server compute, storage, virtualization, network services, end‑user environments, data center operations, identity and access management, patching, monitoring, and incident response. Your leadership ensures the Defense Intelligence Enterprise remains connected, resilient, and mission‑ready.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT

Lead day‑to‑day IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towers Oversee global Tier 2/Tier 3 operational teams supporting server compute, storage systems, load balancing, virtualization, PKI, patching, monitoring, database services, endpoint services, and data center operations Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption Drive alignment with

ITIL/ITSM

processes—including Incident, Problem, Change, and Configuration Management Maintain operational dashboards, metrics, and reporting to Government leadership; ensure compliance with SLAs, KPIs, and performance objectives Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery Coordinate across CONUS and OCONUS sites to maintain enterprise operational readiness, service continuity, and security posture Ensure adherence to the client, DoW, and IC policies—including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices Provide leadership, mentoring, and direction to geographically dispersed teams supporting mission‑critical operations Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

WHAT YOU'LL NEED TO SUCCEED

Required:

CLEARANCE

Active TS/SCI with a favorable Polygraph

EDUCATION

Bachelor's degree in IT, engineering, cybersecurity, management, or related field (Additional years of experience may be substituted for degree) 8+ years of experience managing enterprise IT operations or mission‑critical IT service delivery 5+ years of experience leading operations teams within the DoW, Intelligence Community, or federal environments Proven experience managing large‑scale, multi‑site operations environments Strong understanding of enterprise IT domains: server compute, storage, networking, virtualization, monitoring, patching, identity services, and data center operations Hands‑on experience with

ITIL/ITSM

practices and operational governance Strong communication, crisis management, and stakeholder engagement skills Demonstrated ability to manage distributed technical teams across dispersed locations US citizenship required

LOCATION

Onsite Preferred:

ITIL v4 Foundations certification Experience supporting the client, DoDIIS, or IC enterprise operations Familiarity with

CMMC, NIST 800

‑53, policies, and RMF processes Experience using ServiceNow/Service Central, SolarWinds, SCOM, or similar enterprise monitoring and workflow systems

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #CIS Work Requirements Years of Experience 8 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required None Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans