Service Depot Operations Support Manager - Maryland

Manage and lead a team of Support Specialists, providing guidance, coaching, and feedback to ensure team members are working effectively and efficiently Oversee the processing of service requests and orders, ensuring that all necessary information is collected, and orders are accurately entered into our service management system. Develop the team to effectively coordinate with internal and external customers to clarify service requirements, provide regular updates on status, and resolve any issues or concerns in a timely and professional manner. Organize recruitment and placement of required team members. Develop organizational structures needed to execute on team responsibilities Identify areas for process improvement and implement changes to increase efficiency, reduce errors, and enhance customer satisfaction. Collaborate with other departments, such as Technical Operations, Sales, Marketing, and Product Management, to ensure alignment and effective communication, with a focus on customer needs and preferences. Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change. Champion the use of best practices from LEAN principles into an administrative organization. Participate in projects outside of your direct area of responsibility as needed to support the Service business as a whole.