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Skip to job details. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Join the team at the
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Marriott
Operations Manager
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Scorecard
Based on Maine data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$144,715 / year median in Maine
+4% projected growth
Job Description
- Additional Information
- Job Number
- 26098207
- Job Category
- Rooms & Guest Services Operations
- Location
- 220 Thompsons Point Rd, Portland, Maine, United States, 04102VIEW ON MAP (https://www.google.com/maps?q=220%20Thompsons%20Point%20Rd%2C%20Portland%2C%20Maine%2C%20United%20States%2C%2004102)
- Schedule
- Full Time
- Located Remotely?
- N •Position Type•Non-Management •
Pay Range:
- $65,000
- $70,000
Expiration Date:
- 09/20/2026
Additional Information:
- This hotel is owned and operated by an independent franchisee,
- Colwen Management, Inc
- Moxy Hotel & Residence Inn Portland Thompson's Point
- , a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland's most exciting waterfront destinations, newly opened in July 2026.
- Hotel Operations Manager
- to help bring our brand-new hotel to life.
- Who We Are
- At •Colwen Hotels•, we believe hospitality is personal.
- What You'll Do
- As •Hotel Operations Manager•, you'll be at the heart of the hotel's success—leading daily operations, inspiring your team, and ensuring every guest leaves impressed.
- Your impact will include:
- Leading Front Office and Housekeeping teams to deliver exceptional service every day
- Partnering with Food & Beverage operations, including bar service, to ensure a cohesive and elevated guest experience
- Creating a positive, engaging work environment where associates feel valued and motivated
- Managing staffing, scheduling, and performance to meet both guest expectations and financial goals
- Overseeing inventory, supplies, and operational resources with efficiency and attention to detail—including coordination with F&B needs
- Monitoring budgets, payroll, and performance metrics to drive smart business decisions
- Reviewing daily reports and proactively resolving issues to keep operations running smoothly
- Hiring, training, and developing a high-performing team from the ground up
- Taking ownership of guest concerns and turning challenges into positive experiences, including those related to bar and dining experiences
- Identifying trends and implementing creative solutions to continuously improve service
- Ensuring compliance with company standards and all applicable laws and regulations.
- What You Bring
- Hospitality experience (degree preferred, but passion and experience matter most)
- At least 1 year of hotel supervisory experience
- Housekeeping experience (supervisory experience a plus)
- Food & Beverage and/or bartending experience strongly preferred, with an understanding of bar operations, guest engagement, and service flow
- Strong communication and leadership skills
- The ability to multitask, problem-solve, and stay calm under pressure
- A genuine passion for service and team development.