Director of Operations

Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our management team. We are committed to providing you with:

Highly competitive wagesAn exceptional benefit plan for eligible associates & your family members

RSP/401K

matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family membersDiscounts with Hilton's family of hotels worldwide for you & your family members.

Here is what you will be doing each day:

As our Director of Operations, you will be providing guidance and leadership our Housekeeping and Front Desk teams to ensure consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. You will be indirectly offering supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.

Does this sound like you?

You are a self-starting personality with an even disposition who is able to maintain a professional appearance and manner at all times. You have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.