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Director of Operations
Job
W.E. Upjohn Institute for Employment Research
Kalamazoo, MI (In Person)
Full-Time
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Job Description
The W.E. Upjohn Institute for Employment Research and Michigan Works! Southwest are seeking an experienced Director of Operations to provide operational guidance and strategic oversight while supporting effective service delivery of workforce development systems. This role ensures programs and services consistently meet service standards, customer experience expectations, and performance goals, assuring that services align with compliance requirements and produce positive outcomes for customers and communities. The Director of Operations also builds and maintains strong relationships with community partners and stakeholders to strengthen coordination and service integration. This role supervises the Directors of Talent Solutions and promotes a culture of operational excellence. This position offers the opportunity to work primarily from the Michigan Works! Southwest Service Center located in Kalamazoo, MI. Candidates should be comfortable with travel to Calhoun County an average of twice per week, as well as occasional travel to other sites within the four-county service area of Branch, Calhoun, Kalamazoo, and St. Joesph counties. Key Responsibilities Oversees the ongoing evaluation, continuous improvement, and overall effectiveness of Michigan Works! Southwest's service delivery systems. Ensures the achievement of system-wide performance outcomes and goals in alignment with established targets. Provides direct supervision to the Directors of Talent Solutions. Ensures service systems support job seekers' access to employment, training, and career advancement opportunities aligned with regional labor market needs. Develops and implements innovative service delivery strategies to address customer and workforce needs. Promotes Michigan Works! Southwest through strategic outreach and partner engagement to expand awareness, strengthen community relationships, and connect individuals to workforce services.