Mitigation Manager / Field Operations Lead

Benefits:

Competitive salary Free uniforms Opportunity for advancement Paid time off Training & development Mitigation Manager (Production & Field Operations)

Location:

Paul Davis Restoration of Downriver Detroit Reports To:

Owner Type:

Full-Time | Field-Based | On-Call Required "Own the day. Own the standard. Own the outcome." Primary Objective Own the execution, flow, and completion of all mitigation jobs.

This role is responsible for:

Getting crews moving quickly Ensuring jobs are done correctly Making sure documentation is complete and accurate Eliminating delays, mistakes, and return trips You are not here to assist. You are here to ensure that every job is executed, documented, and finished professionally—without the owner needing to step in. What This Role Actually Owns You are responsible for making sure: No one is sitting idle waiting for direction No job is left incomplete or undocumented No homeowner is inconvenienced by avoidable mistakes No job requires unnecessary return trips If those things are happening, you own fixing them. Core Responsibilities Daily Job Coordination & Dispatch Own daily scheduling and technician assignments Ensure crews are dispatched quickly—no idle time at the warehouse Set clear daily priorities across all active jobs Monitor progress throughout the day and adjust as needed Maintain urgency and accountability across the team Job Execution & Production Oversight Oversee all mitigation jobs (water, fire, mold, storm) Ensure proper execution of drying, demolition, containment, and safety practices Step in when jobs fall behind or standards are not met Support the team in the field when needed Job Closeout & Documentation Enforcement Ensure all jobs are fully completed before being considered "done" Enforce completion of: MICA / job logs Photos Notes Syncing and uploads Review documentation for accuracy and completeness Eliminate the need for leadership to chase updates or missing information If it's not documented and synced, it's not done. Quality Control & Standards Ensure all work meets IICRC standards, insurance compliance, agreed upon scope, and company expectations Verify equipment placement, drying progress, and job setup Identify and correct mistakes immediately Prevent callbacks and return trips through proper execution Estimating Support (Mitigation) Build or assist with rough mitigation estimates for bids and time-sensitive jobs Gather accurate field data (measurements, photos, notes) Support and/or initiate estimate requests using Xactimate, FAST, or Docusketch workflows Evaluate/review 3rd party estimates to ensure that scope of estimate matches field work Escalate complex or unclear scopes before moving forward Reconstruction Coordination Identify when mitigation is complete and reconstruction is required Recognize early indicators that reconstruction involvement is needed Initiate communication with the Reconstruction Project Manager Ensure jobs are fully prepared for handoff with clear documentation and scope No job leaves mitigation without a clear next step. Team Leadership & Accountability Lead technicians with clear expectations and consistent standards Address performance issues directly and immediately Reinforce urgency, professionalism, and attention to detail Set the tone for how work gets done every day What Success Looks Like (60-90 Days) Crews move without being told what to do Jobs start faster and stay on track No missed documentation or syncing issues Significant reduction in return trips Homeowners experience a smooth, professional process Owner is no longer chasing updates or directing daily activity What We're Looking For This is not a passive role. We are looking for someone who: Takes ownership without waiting for direction Moves quickly and expects the same from others Pays attention to details others miss Holds people accountable without hesitation Can lead a team while still working in the field Qualifications Strong mitigation/restoration experience (water, fire, mold, storm) Experience leading crews or managing field operations Familiarity with documentation systems (MICA, DASH, Xactimate, or similar) Ability to build or support mitigation estimates Strong communication and decision-making skills Valid driver's license and ability to drive company vehicles IICRC certifications preferred (WRT, ASD, FSRT) Compensation Base salary with performance-based incentives Compensation aligned with experience and ability to take ownership of operations Clear opportunity for growth as the company scales Our Standard Deliver what you promise Respect the individual Have pride in what you do Practice continuous improvement Final Note This role is for someone who wants to take control of operations, not wait to be told what to do. If you're looking for a position where you can: Lead Take ownership Build something the right way This is that opportunity. If you need constant direction or prefer to stay in a purely technical role, this will not be a fit.