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UNIVERSAL TRANSPORT II LLC
Transportation Operations Manager
Career Insights for Operations Manager (General)
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Scorecard
Based on Michigan data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$101,059 / year median in Michigan
-10% projected decline
Job Description
About Us Universal Transport II is an asset-based transportation company focused on operational excellence, technology, and exceptional customer service. We are building a high-performance operations team and are seeking experienced transportation professionals who thrive in a fast-paced environment and take ownership of results. Position Summary Lead daily transportation operations while actively managing freight. This is a hands-on leadership role responsible for coaching dispatchers, improving processes, managing customer relationships, and overseeing cradle-to-grave operations across asset and brokerage freight. Responsibilities
- Lead and mentor dispatch team
- Manage daily dispatch operations
- Handle customer escalations
- Develop SOPs and improve processes
- Analyze KPIs and drive operational excellence
- Manage cradle-to-grave transportation operations
- Dispatch and monitor shipments from pickup through delivery
- Maintain proactive track and trace communication
- Coordinate with drivers, customers, warehouses, and internal teams
- Resolve service issues quickly and professionally
- Maintain accurate TMS information
- Review PODs and shipment documentation
- Identify opportunities to improve service and efficiency
- Support brokerage operations as needed Required Qualifications
- Minimum 5 years of transportation industry experience
- Previous transportation operations leadership experience
- Cradle-to-grave dispatch experience
- Experience with all dispatch functions including track and trace
- Strong Microsoft Excel skills
- Experience using a Transportation Management System (TMS)
- Excellent communication skills
- Strong organizational and time management skills
- Exceptional follow-through and accountability
- Critical thinking and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications
- Experience working for an asset-based transportation company
- Brokerage operations experience
- Trailer management experience, including trailer pools, trailer utilization, trailer tracking, detention management, and trailer control
- PCS TMS experience
- Experience with automotive logistics or dedicated fleet operations
- Experience with ELD, GPS, and trailer tracking technologies
Pay:
$80,000.00 - $95,000.00 per yearBenefits:
Health insuranceWork Location:
In personBenefits
- Health Insurance
- Dental Insurance