Director of Operations - Michigan

Director of Operations

• Michigan BTM Ventures LLC Southfield, MI Job Details $125,000 a year 1 day ago Benefits Health insurance Paid time off Cell phone reimbursement 401(k) matching Qualifications Managerial strategic planning Quick service & fast food restaurant Managing hospitality teams Improving operational efficiency Team development Key Performance Indicators Managing budgets in a finance role Continuous improvement Team management Decision making Profit & Loss statement Typing POS systems Profit and loss analysis Data-driven decision making Staffing management Cross-functional communication Organizational budget management Food service management Senior leadership Staff development Hospitality management

Full Job Description Description:

Why 7 Brew? Because We Invest in YOU! At 7 Brew, it's more than coffee—it's about brewing smiles one cup at a time. We're built on kindness, connection, and community, and every guest interaction is an opportunity to make someone's day brighter. Brewtopia, a passionate franchise group, is proud to bring the bold energy of 7 Brew to Southeast Michigan. With proven success in quick-service restaurants, we're dedicated to operational excellence, people-first leadership, and a high-energy drive-thru experience that stands out. We're looking for a high-energy, people-first Director of Operations to lead our drive-thru coffee operations. This is a unique opportunity to shape the culture, systems, and guest experience from the ground up—and to grow with us as we expand.

OUR VALUES

Strive for Excellence

• We raise the bar every day. Elevate Others
• We build people up. Results Driven
• We focus on impact. Visionary
• We dream big and lead with purpose. Exceed Expectations
• We go beyond what's expected.

WHAT WE OFFER

Competitive Salary:

$125,000 base per year

Performance Bonus:

15% target, tied to KPIs and company performance

Comprehensive Benefits:

Health insurance, 401K with competitive match, generous

PTO Car Allowance:

Up to $250 /bi-weekly

Cellphone Stipend:

Up to $25 a month

Growth & Learning:

Clear development plans and a culture of continuous improvement

More Than Coffee:

Infused energy drinks, Italian sodas, smoothies, teas, and more!

ESSENTIAL FUNCTIONS

The Director of Operations ensures consistency, quality, and efficiency across all locations—protecting the brand and growing guest loyalty. This role optimizes profitability, develops strong leaders, and executes strategic growth initiatives with relentless focus on the guest.

Operations & Guest Experience:

Oversee day-to-day operations across multiple drive-thru shops, ensuring speed of service, drink quality, food safety, cleanliness, and brand consistency.

Team Leadership & Development:

Lead, mentor, and develop Regional Leaders and General Managers, fostering a culture of accountability, recognition, and continuous growth.

Financial Management & Strategic Growth:

Own the P&L, manage labor and COGS, drive sales and flow-through, and collaborate with leadership to execute growth strategies and support new shop openings.

RESPONSIBILITIES

Drive Growth & Profitability:

Regularly review and adjust the budget and financial reports to ensure cost goals are met. Implement strategies to optimize labor, track performance against financial goals, and ensure key profit-driving actions are executed in a timely manner.

Ensure Operational Excellence:

Conduct daily operational reviews to ensure adherence to brand standards. Regularly assess performance metrics, respond to customer feedback, and implement action plans to improve service quality.

Lead & Develop Teams:

Hold weekly one-on-one coaching sessions with Regional Managers, ensuring consistent training and development. Work with HR and other departments to fill staffing gaps quickly and develop training programs that align with business needs.

Foster Guest Satisfaction & Compliance:

Address and resolve guest concerns within 24 hours, ensuring that guest satisfaction is prioritized.

Collaborate & Align:

Actively participate in weekly leadership meetings, contribute to discussions, and align team goals with corporate objectives. Share progress updates and ensure all team members are informed and working toward shared priorities.

Culture Keeper:

Foster a recognition culture, coach privately and praise publicly, and promote healthy competition and collaboration across locations.

Requirements:

ESSENTIAL SKILLS & QUALIFICATIONS

Leadership & Team Management:

Proven ability to build, coach, and scale high-performing multi-unit teams

Financial Acumen:

Budgeting, P&L ownership, labor modeling, KPI-driven decisions

Operational Excellence:

Multi-unit drive-thru/QSR expertise with a bias for speed, quality, and safety

Problem-Solving and Decision-Making:

Data-driven, resourceful, and decisive in a fast-paced environment

Communication:

Clear, candid communicator across shop, field, and corporate partners

Customer Focus:

Passion for delivering exceptional guest experiences consistently

Strategic Planning & Execution:

Translate goals into disciplined, scalable routines

Compliance & Safety:

Knowledge of health, safety, and regulatory standards

Technology Proficiency:

POS/back-office, labor scheduling, spreadsheets/dashboards

EDUCATION & EXPERIENCE

Multi-unit leadership in QSR/coffee/drive-thru; ideally 2+ years in a director-level role Bachelor's in business management, Hospitality, or related field is a plus

PHYSICAL AND TIME REQUIREMENTS

General Mobility:

Sit, stand, bend, and move for extended periods during meetings, presentations, or line work

Manual Dexterity:

Proficiency in typing and using office equipment such as computers, printers, and phones

Visual and Auditory Acuity:

Ability to read printed and digital documents; clear hearing for communication

Lifting and Carrying:

Ability to lift and carry items weighing up to 50 pounds

Travel:

Frequent travel to multiple locations (>75%)

TIME REQUIREMENT

Availability to primarily work during areas of business growth, including nights and weekends. Ready to bring the brew and bring your best? Join the Brewtopia movement today! If you're ready for an epic, energetic, and rewarding journey, we'd love to have you on the crew. But first

• let's get to know you better! Start your journey with us by completing a quick 5-7 minute Culture Index survey . It's a key part of the process, and we promise
• it's quick, easy, and essential!

Survey Link:

https://surveys.cultureindex.com/s/y8HlLcv

MA4/93831

Disclaimer This job description outlines the general responsibilities and expectations of the role. It is not an exhaustive list of all duties, skills, or requirements. We are an Equal Opportunity Employer. All applicants will be considered fairly and without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, or any other protected status. Hiring decisions are made solely on job-related qualifications and business needs.