Lawn Care Service Manager Natural Way Lawn and Tree - 3.8 Taylor, MI Job Details Full-time $48,000 - $55,000 a year 10 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Safety equipment provided Opportunities for advancement Qualifications Chauffeur's Permit Customer communication Outdoor work experience Field service Pest control chemical handling Pesticide Applicator's License Full Job Description Job Description Natural Way is hiring a Lawn Care Service Manager to support field operations, technician performance, and customer issue resolution. This is a hands-on leadership role focused on overseeing service quality and team performance, with time in the field to coach technicians and resolve issues. What You'll Do Oversee day-to-day service quality across assigned technicians and routes Monitor performance, identify issues, and coach technicians in the field Handle escalated customer concerns and ensure timely resolution Support route execution and step in on service calls when needed Review accounts, service notes, and quality to maintain standards Coordinate with operations on scheduling, materials, and field needs Provide input on technician performance, discipline, and advancement decisions What We're Looking For 3+ years of lawn care or fertilization experience Solid understanding of lawn care diagnostics Experience working alongside or guiding other technicians Comfortable working in the field while helping guide team performance Able to communicate clearly with customers and team members Reliable and able to manage responsibilities independently Requirements Michigan Pesticide Applicator License (Category 3A required) Additional categories (3B, 7A, 7F) preferred or willingness to obtain (company support available) Valid Michigan Driver's License Chauffeur's License Able to perform physical work outdoors in varying conditions This role is a good fit for someone looking to step into a leadership position while continuing to work in the field and build experience managing people and operations.

Pay:

$48,000.00 - $55,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Safety equipment provided Vision insurance Application Question(s): Do you currently hold a Michigan Pesticide Applicator License (Category 3A)? How many years of lawn care fertilization experience do you have? This role requires working in the field daily while also training and supporting technicians. Are you comfortable with a hands-on, field-based leadership role? When a technician on your team repeatedly makes the same mistake, what is your approach? You're sent to a customer who is upset about poor service. What is your first step?

Work Location:

In person