Cross-Functional Collaboration Partner with:

Warranty & National Services Technical Training Customer Support / Case Ownership Engineering / Product Teams Technology & Data Analytics Translate field execution insights into actionable improvements across: Diagnostics and troubleshooting processes Training content and certification standards Warranty and dispatch policies Ensure alignment between field execution and upstream functions to drive a closed-loop improvement system 8. Scalability & Continuous Improvement Design field service processes that scale with: Installed base growth Increased service volume Product complexity Continuously identify opportunities to: Reduce repeat visits and field rework Improve repair quality and consistency Lower cost to serve without degrading customer outcomes Prevent field service from becoming a bottleneck to customer experience, speed, or cost efficiency Key Decisions Owned ASA certification standards and enforcement ASA performance management, remediation, and decertification decisions Field execution quality standards and expectations Deployment rules (who performs work based on capability and certification) ASA governance model and performance frameworks Escalation of systemic field execution issues and capability gaps

Measures of Success ASA First-Time Fix Rate:

High percentage of issues resolved in a single visit

ASA Execution Quality:

Reduction in execution errors and rework

ASA Return Visit Rate:

Reduction in repeat visits within defined timeframes

Certification Compliance:

Work performed within certified scope across all

ASAs Warranty Documentation Compliance:

Accurate, complete documentation on first submission

Dispatch Effectiveness:

Reduction in unnecessary dispatch without impacting uptime Cost to Serve (Field Component): Improved cost efficiency through reduced repeat work and better execution

Customer Outcomes:

Improved uptime, reduced repeat issues, and lower customer effort Qualifications & Experience Bachelor's degree in Business, Operations, Engineering, or related field (or equivalent experience) 7+ years of experience in field service, aftermarket operations, or service delivery leadership Experience managing third-party service networks or authorized service providers Strong understanding of: Field service operations and dispatch models Warranty processes and cost management Technical troubleshooting and repair workflows Experience working cross-functionally with Support, Training, Warranty, and Engineering teams Proven experience improving service quality, first-time fix, and operational efficiency Key Skills & Competencies Strong operational leadership and field service governance mindset Data-driven decision-making and performance management Systems thinking (understanding of end-to-end service lifecycle) Ability to enforce standards while maintaining strong partner relationships Root cause problem solving and continuous improvement orientation Strong communication, influence, and cross-functional collaboration skills Change management and accountability leadership Nice-to-Have / Future-Focused Capabilities Experience with ASA or contractor certification models Familiarity with service diagnostics platforms and guided workflows Exposure to KPI dashboards and performance analytics tools Lean / Six Sigma or process improvement methodologies Experience supporting equipment-based or installed-base service businesses Travel Expectations 25-30% for customer and ASA partnership visits and audits. Benefits We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment. Here are some of the highlights: Medical, Dental, Vision, and Prescription Drug insurance plans Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family Tax advantaged spending accounts for health and dependent care expenses Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning Generous paid time off for personal use, holidays, and parental leave Company-sponsored life insurance 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own Financial and retirement advising About Marmon Holdings Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.

Pay Range:

100,000.00 - 150,000.00 We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more! Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. Welcome to the biggest small business you'll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they're able to tap into the expertise and insights of other Marmon companies. While we're all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. 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