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Operations Manager
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Duluth Kitchen Co
Duluth, MN (In Person)
$50,000 Salary, Full-Time
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Job Description
Operations Manager Duluth Kitchen Co Duluth, MN Job Details Full-time From $50,000 a year 7 hours ago Benefits Health insurance Paid time off Qualifications Vendor relationship building Teamwork Merchandising E-commerce Team development Marketing operations Full Job Description Position Overview The General Manager is responsible for overseeing the full spectrum of operations for multiple retail locations, this role requires leadership across vendor relations, staff development, merchandising, e-commerce operations, marketing, community engagement, and financial management. The General Manager ensures both stores deliver exceptional customer experiences, maintain profitability, and strengthen their position as trusted culinary and cultural destinations in Duluth. Key Responsibilities Leadership & Staff Management Recruit, train, schedule, and develop staff, fostering a collaborative and customer-focused culture. Provide ongoing coaching, feedback, and performance management. Lead all-staff trainings, vendor demos, and team-building initiatives. Oversee daily store operations Inventory & Vendor Management Source, negotiate, and maintain vendor relationships, balancing national brands with local/regional makers. Manage purchasing, freight terms, allocations with vendors. Oversee accurate inventory control, pricing adjustments, and seasonal buying strategies. Ensure timely receiving, reconciliation of purchase orders/invoices, and maintenance of system data. Merchandising & Customer Experience Curate product assortments aligned with brand positioning. Design merchandising plans, window displays, and in-store signage to maximize sales and storytelling. Implement cross-selling strategies, sampling stations, and gift registry programs. Maintain store presentation standards that reflect creativity, organization, and brand voice. Marketing & Community Engagement Develop and execute multi-channel marketing campaigns (social, email, in-store). Lead and organize signature events , coordinating vendors, press, and community partners. Partner with local organizations, universities, and media to promote events and strengthen community ties. Oversee brand identity for both stores, ensuring consistency across signage, promotions, and digital platforms. E-Commerce & Technology Manage online and POS systems for streamlined operations. Maintain product data accuracy across POS and e-commerce, including images, naming conventions, and system IDs. Oversee order fulfillment, packaging, and shipping processes. Innovate workflows to improve efficiency and reduce errors in online and in-store transactions. Financial & Strategic Management Monitor sales, margin targets, and seasonal trends, adjusting buying and promotions as needed. Prepare budgets, forecasts, and reports to guide decision-making. Negotiate discounts, payment terms, and promotional opportunities with vendors. Identify opportunities for growth, acquisitions, or new partnerships. Qualifications Proven leadership experience in retail management, preferably in specialty food, housewares, or related industries. Strong skills in vendor negotiation, merchandising, and staff development. Proficiency in POS/e-commerce systems, Excel/CSV workflows, and data management. Excellent organizational, problem-solving, and communication abilities. Creative thinker with a passion for food, culture, and community engagement. Working Style Hands-on, detail-oriented leader who thrives in both big-picture strategy and day-to-day operations. Balances analytical decision-making with creative merchandising and event planning. Comfortable wearing many hats, from negotiating contracts to setting up displays.