Child Support Manager

Summary of Position The Manager oversees the Case Initiation, Mail Processing, and New Hire Employer Verification teams. The Manager works with leadership to develop and implement strategic plans and objectives. This role also reports on metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs). Essential Job Requirements Ensures compliance with all internal and external requirements, program business rules, as well as state and federal regulations. Oversees the quality and timeliness of contractually required reports and deliverables. Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans. Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies. Identifies potential problem areas, recommends solutions, and works closely and cooperatively with the client to resolve issues quickly and fairly. Provides direction to team members and resolves problems in a timely and professional manner. Assists in creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality. Regular and timely attendance Other duties as assigned Required Education High School Diploma or GED required Bachelor's degree preferred Required Experience Previous management experience required, 5 years preferred 1-3 years of child support experience preferred