Operations Manager

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Operations Manager Lee's Summit, MO, USA Full Time Email Me Similar Jobs Email Me This Job Position:

Operations Manager (NRC/ES-1 Site Focus)

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Lee's Summit, MO Employment Type:

Full-Time, Exempt Overview The Operations Manager leads daily file operations, correspondence handling, scanning, secure transportation, and maintenance at the National Records Center (NRC) and NRC Extension Site-1 (ES-1) underground facilities. This role ensures high accuracy, timeliness, and integrity in managing millions of immigration files while directly supporting USCIS enforcement and eligibility decisions. Key Responsibilities Supervise shift operations across stack rooms, processing areas, and secure transportation within a 30-mile radius (including the co-located Federal Records Center). Optimize workflows, manage warehousing equipment (forklifts, pallet jacks, etc.), and coordinate large-scale file movements. Oversee quality assurance, inventory accuracy, and strict compliance with security-sensitive material handling (PII/SPII, chain-of-custody protocols). Flex the workforce to match fluctuating production volumes and implement policy or technological changes with minimal disruption. Provide 24x7 emergency availability and deliver timely operational status reports to senior leadership and the Contracting Officer's Representative (COR). Drive continuous efficiency improvements and error reduction to support mission-critical immigration record access. Required Qualifications Minimum 8+ years of supervisory experience in records storage, retrieval, logistics, or high-volume operations, preferably in a federal environment. Hands-on experience with file tracking systems (e.g., RAILS ) and high-volume document processing. Bachelor's degree in Logistics, Operations Management, Business Administration, or a related field (or equivalent combination of education and experience). Ability to obtain and maintain a SECRET clearance. Proven leadership in multi-shift environments with strong emphasis on safety, compliance, and team performance. Preferred Qualifications Familiarity with underground storage facilities or federal records management programs (USCIS or NARA experience is a plus). Apply by submitting a resume and cover letter to [rkhatri@heartland-federal.com] (or via our website when postings are live), referencing the specific role. Apply Now with our quick 3 minute Application! You have JavaScript disabled on your browser. You will not be able to apply for this position without enabling javascript. If you need assistance with enabling javascript, please click here for assistance. • Fields Are Required What is your full name? First Name Last Name How can we contact you? Email Phone Number Number Type Home Cell Work What is your preferred method of communication? Email Text Message Please indicate if you agree to isolved Applicant Tracking's Applicant Communication Policy . 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