Operations Manager

Operations Manager Lee's Summit, MO Job Details Full-time 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Retail sales transactions Maintaining an organized workspace Customer retention Operations management Staff scheduling Processing cash transactions Mid-level Fitness sales Team development Hiring Staff training Recruiting Order placement Deposits Office management Guest services 1 year Clean workspace maintenance Staffing management Customer complaint resolution

Full Job Description Benefits:

401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

Manage club follow ups to ensure members are not past due and current Executes procedures as outlined by front desk and kids club manuals Assist Club Manager with all club operations as needed Responsible for daily register deposits Maintains office supply order Responsible for desk inventory Responsible for submitting product orders Attends all staff and club meetings and events Establish and maintain professional relationships with members and staff Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner. Ensures front desk is clean, maintained and organized at all times Ability to respond quickly and appropriately to emergency situations Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs Provide input in developing strategies to support club goals and objectives Develop and build a team atmosphere among staff and departments Ability to respond to common inquiries or complaints from members Attend all social functions within the club Participate in group classes and regular exercise

Job Requirements:

Available to work weekends and evenings and holidays Ability to work well with others Experience in cash handling and credit cards 1-2 Years' experience in customer service function

Physical Requirements:

Ability to stand for long periods of time Ability to lift up to 45 pounds Ability to communicate with guests and other associates, including reading, writing and speaking