Operations Manager

About the Role We're looking for a hands-on, growth-driven Operations Manager who doesn't just manage — they lead. This is a pivotal role at the heart of our moving company, responsible for keeping daily operations running at peak performance while building the systems and culture that fuel long-term growth. The right person for this position treats this company like their own. They lose sleep over inefficiencies, celebrate wins with the crew, and wake up every day thinking about how to make things better. If you're a natural leader who thrives in a fast-paced environment, holds people accountable, and takes genuine pride in delivering exceptional service — we want to meet you. What You'll OwnDay-to-Day Operations Oversee all daily moving operations to ensure jobs are executed on time, on budget, and to the highest standard of quality Monitor and resolve operational issues in real time, keeping crews and customers informed Maintain operational standards across all teams, vehicles, equipment, and facilities Track key performance metrics and implement improvements continuously Scheduling & Dispatch Build and manage daily, weekly, and monthly job schedules for residential and commercial moves Coordinate crew assignments based on job complexity, skill sets, and availability Anticipate scheduling conflicts and proactively resolve them before they impact customers Manage last-minute changes, cancellations, and rescheduling with speed and professionalism Commercial Operations Serve as the primary point of contact for commercial clients — from initial booking through job completion Schedule and coordinate all commercial moving jobs, including office relocations, multi-site moves, and ongoing accounts Build and maintain strong relationships with commercial customers, understanding their needs and ensuring repeat business Prepare accurate quotes, job plans, and logistics documentation for commercial projects Team Leadership & Supervision Directly oversee Operation Supervisors, providing clear direction, mentorship, and performance feedback Hold supervisors accountable to crew performance, customer satisfaction, and safety standards Lead regular team meetings and briefings to align on priorities and communicate updates Identify training needs and develop team members for growth within the company Foster a culture of accountability, pride, and ownership across all operational staff Growth Mindset Constantly look for opportunities to improve efficiency, reduce costs, and elevate the customer experience Bring ideas to ownership and leadership — you're expected to think like an owner, not just an employee Contribute to strategic planning, hiring decisions, and company-wide initiatives Represent the company's values in every interaction with staff, customers, and partners

What We're Looking For Required:

3+ years of experience in operations management, logistics, or a related field Proven experience overseeing teams of 10 or more employees Strong scheduling and organizational skills — you can juggle multiple moving parts without dropping any Excellent communication skills, both written and verbal, especially with business customers Ability to stay calm, decisive, and solutions-focused under pressure Valid driver's license and clean driving record Proficiency with scheduling software, Google Workspace, or similar tools

Preferred:

Experience in the moving, logistics, transportation, or field services industry Background in commercial client management or B2B customer relationships Familiarity with DOT regulations and moving industry compliance standards Experience building operational processes and SOPs from the ground up

The Mindset We Require:

You treat this business like it's yours — because in many ways, it will be You hold yourself to the same standards you hold your team You're not satisfied with "good enough" — you're always looking for better You take ownership of problems, not just successes You communicate clearly, honestly, and promptly — no surprises What We Offer Competitive salary commensurate with experience Performance-based bonuses tied to company growth and operational targets [Health/Dental/Vision benefits — if applicable] Paid time off and holidays Opportunity to grow with a company that rewards results A leadership team that listens, invests in its people, and values initiative How to Apply Send your resume and a brief note (cover letter optional but appreciated) telling us why you're the right fit to [hiring email or application link].

Pay:

$51,250.00 - $70,954.39 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person