Position Summary We are seeking a highly skilled, versatile, and experienced Center Manager to lead a technology and business process outsourcing delivery center. The ideal candidate will have a managed services background and a passion for mentoring, developing, and inspiring individuals to build successful careers while fostering a positive, high-performance culture. This role is responsible for overseeing center operations, service delivery, workforce performance, and client relationships to ensure operational excellence and customer satisfaction. The Center Manager will drive team development, support recruiting and talent growth, lead continuous improvement initiatives, and partner with leadership to achieve business objectives and support the growth of the center. Key Responsibilities Responsible for all operations at the Center including Delivery and Operations Ensure all employees follow the company's best practices and code of conduct Communicate effectively with employees and infuse pride in our mission Create a positive work environment; motivate, and track performance Take part in recruiting, hiring, onboarding, training, and project delivery Communicate corporate goals and objectives down to the associate level Ability to collaborate with senior management on client account management and growth opportunities Ability to communicate across organizational boundaries from associates to senior management Establish process controls to ensure all SLAs and KPIs are consistently met with the highest level of customer satisfaction Resource management with experience pulling in additional resources when needed Monitoring the overall performance of services, functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level Responsible for building a personal relationship with key client staff Ability to remove obstacles to ensure customer satisfaction Map client's requirements and coordinate in developing and implementing processes in line with pre-set guidelines Create awareness on driving projects, process improvement strategy, methodology and ensure maximum operational efficiency Administer scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures Basic Qualifications Minimum of 2 years of team management/supervisory experience with a team Excellent presentation and communication skills Experience with social media and/or communication technologies Experience with Microsoft and/or Google Suite Awareness of financials and project profitability Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative business approaches, and lead the team to meet aggressive timelines with optimal solutions Strong business development skills Preferred Qualifications Certified in Lean Six Sigma and/or other process improvement methodologies. Experience of directly owning complex projects Experience of directly owning outsourcing/managed services delivery Experience with client management in an operations delivery environment Process improvement experience

Pay:

$65,000.00 per year

Work Location:

In person