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Confidential

Automotive Fixed Operations Director

Pay: $150,000/yr

Posted: 7 weeks ago

Location: Kalispell, MT (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

Career Insights for Director of Operations

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Based on Montana data

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What they do

A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.

$159,699 / year median in Montana

+16% projected growth

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Job Description

Fixed Operations Director of Multipl Dealerships Are you a high-energy leader who thrives in a fast-paced environment? We are seeking a Service Manager to lead our service department to the next level. You won't just be managing repair orders; you will be the "heartbeat" of the dealership—driving profitability, mentoring a team of elite technicians and advisors, and ensuring every customer leaves with a 5-star experience.

Key Responsibilities Operational Excellence:

Oversee daily shop operations, ensuring a smooth workflow between the service drive and the bays to maximize technician productivity.

Team Leadership:

Recruit, train, and mentor service advisors and technicians. You are responsible for building a culture of accountability and continuous improvement.

Financial Management:

Monitor and control departmental KPIs, including Effective Labor Rate (ELR), Hours per Repair Order (H/RO), and shop supplies expense.

CSI Mastery:

Actively manage customer relations. You will be the point of escalation for concerns, turning "tough" situations into long-term brand loyalty.

Compliance & Safety:

Ensure the shop meets all manufacturer warranty requirements and adheres to OSHA and environmental regulations.

Qualifications Experience:

3-5+ years of experience in automotive service management (Dealership experience preferred).

Tech-Savvy:

Proficiency with DMS (e.g., CDK, Reynolds & Reynolds) and digital inspection tools.

Leadership:

Proven track record of hitting performance targets while maintaining high employee retention.

Communication:

Exceptional verbal and written skills; ability to explain complex repairs to non-technical customers.

Credentials:

Valid Driver's License and clean driving record are mandatory. ASE or manufacturer certifications are a major plus. Benefits Competitive base salary with aggressive performance-based bonuses. Comprehensive health, dental, and vision insurance. 401(k) with company matching. Paid Time Off (PTO) and professional development/certification reimbursement. Employee discounts on vehicle purchases and service. Compensation Based on

Experience Level Job Type:

Full-time Pay:

From $150,000.00 per year

Benefits:

Health insurance

Experience:

automotive service manager: 1 year (Preferred)

Work Location:

In person