Guest Experience & Reservations Coordinator (Full-Time)

Love the mountains and helping people plan a great getaway? We're looking for someone friendly, organized, and down-to-earth to join our team as a Guest Experience & Reservations Coordinator. You'll be the voice our guests hear when they're planning their trip and the person who helps make sure everything goes smoothly from booking to check-out. If you enjoy talking with people, staying busy, and being part of a local team that takes pride in what we do, this could be a great fit. What You'll Be Doing Answer calls and emails from guests in a friendly, helpful way Help guests book, update, and confirm their cabin reservations Take payments and make sure everything is accurate and ready to go Help guests plan their trip and recommend local activities, restaurants, and things to do Coordinate extras like grocery deliveries, romance packages, and special touches Pass along any guest concerns so we can take care of things quickly Help with office tasks like putting together cabin books and guest info What We're Looking For Friendly, easygoing, and professional with guests and owners Organized and able to keep up with multiple things at once Comfortable talking on the phone and helping guests make decisions Someone who enjoys helping people and creating a great experience Local knowledge of the Bryson City & Smoky Mountains area is a plus

Work Location:

In person If you enjoy being part of a local business and helping folks have an unforgettable stay in the mountains, we'd love to hear from you!

Pay:

From $16.00 per hour

Work Location:

In person