Plumbing Operations Manager

Plumbing Operations Manager Benjamin Franklin Plumbing Charlotte, NC Job Details Full-time $75,000 - $100,000 a year 5 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Plumbing License Operations management Employee retention Team development Mentoring Full Job Description Job Summary We are seeking an energetic and strategic Plumbing Operations Manager to lead and optimize our plumbing services division. In this vital role, you will oversee day-to-day operations, drive business growth, and ensure exceptional service delivery. Your leadership will inspire teams, streamline processes, and develop innovative strategies to maximize profitability and customer satisfaction. This position offers an exciting opportunity to shape the future of our plumbing operations while fostering a dynamic, results-driven environment. Responsibilities Lead and manage the plumbing department to ensure efficient operations, high-quality workmanship, and strong customer satisfaction Drive revenue growth by bolstering sales performance, improving service opportunities, and supporting technicians in closing work Provide ongoing training, coaching, and mentorship to develop technicians' technical skills, communication, and professionalism Act as a technical resource for troubleshooting, diagnostics, and complex plumbing situations Improve team support systems, workflows, and scheduling to maximize productivity and response times Ensure compliance with safety standards, company policies, and local plumbing codes Foster a positive team culture focused on accountability, growth, and customer-first service Collaborate with leadership on performance metrics, staffing needs, and continuous improvement initiatives Qualifications Strong technical plumbing knowledge with hands-on field experience North Carolina State Plumbing License preferred (not required) Proven ability to lead, motivate, and develop a team Advanced communication skills — both verbal and written — with technicians, customers, and leadership Sales-minded approach with the ability to coach teams on service recommendations and customer education Strong organizational and problem-solving skills Passion for training, growing, and retaining high-performing employees What We're Looking For A leader who balances operational excellence with people development Someone who can elevate both revenue performance and customer experience A hands-on manager who isn't afraid to jump in and support the team when needed A growth-focused professional who enjoys building strong teams North Carolina State Plumbing License preferred (not required) Proven ability to lead, motivate, and develop a team Advanced communication skills — both verbal and written — with technicians, customers, and leadership Sales-minded approach with the ability to coach teams on service recommendations and customer education Strong organizational and problem-solving skills Passion for training, growing, and retaining high-performing employees Earn a competitive salary with opportunity for bonuses as well as: Maintained service vehicle Medical, vision, dental, short and long term disability insurances, life/critical illness/accident insurance Employee assistance program Employee discount Paid time off and paid holidays Referral program Join us as a Plumbing Operations Manager to lead a passionate team dedicated to delivering top-tier plumbing solutions! Your expertise will drive operational excellence while opening new avenues for growth in a fast-paced industry.

Pay:

$75,000.00 - $100,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Vision insurance

Work Location:

In person