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iPlay America LLC

Topgolf Swing Suite Lead Reservationist

Pay: $47,840/yr

Posted: 7 weeks ago

Location: Freehold Township, NJ (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Operations Supervisor (General)

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What they do

An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.

$82,148 / year median in New Jersey

+6% projected growth

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Job Description

SUMMARY :

The Topgolf Swing Suite Lead Reservationist will oversee the daily operations of Topgolf Swing Suite while providing exceptional service and creating memorable experiences for guests. From managing reservations, to equipment maintenance, guest services and more, the Topgolf Swing Suite Lead Reservationist will play a pivotal role in ensuring the frontline success of Topgolf Swing Suite.

DUTIES & RESPONSIBILITIES

: Oversee the daily operations of Topgolf Swing Suite ( TGSS ). Ensure all equipment is properly maintained and calibrated. Monitor and manage staff performance, scheduling, and customer service standards. Conduct Swing Analysis Sessions and provide coaching feedback to members and guests. Maintain the cleanliness, safety, and professional presentation of the facility. Handle membership inquiries, bookings, and billing administration. Train staff on equipment use, Swing Analysis protocols, and customer engagement. Troubleshoot technical issues with launch monitors and Swing Analysis software Manage the inventory of golf equipment, apparel, and supplies. Ensure compliance with safety regulations and facility policies. Report on membership metrics, revenue, and operational performance to management. Build member relationships and drive retention through exceptional service and personalized coaching. The position will be required to work during the company's busy / peak business periods, which will include nights, weekends, and holidays.

Pay:

$22.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Topgolf Swing Suite:

3 years (Required)

Customer Service:

3 years (Required)

Sales:

3 years (Required)

Hospitality:

3 years (Required) Ability to

Commute:

Freehold, NJ 07728 (Required)

Work Location:

In person