Operations Manager

About Us At Roadly Logistics, we are seeking a motivated Operations Manager to join our team. As an Operations Manager, you will play a crucial role in helping to drive the growth our our business by building and maintaining relationships with carriers, understanding our customers specific needs, and delivering customized logistics solutions. This position offers a unique opportunity to work in an environment where your contributions will directly impact the company's success! Key Responsibilities Lead, mentor, and develop the operations team, including hiring, training, performance management, and coaching.

Oversee end-to-end brokerage execution:

load tendering, carrier selection, rate negotiation, dispatch, tracking, updates, and issue resolution. Build and maintain strong carrier relationships to secure capacity, negotiate competitive rates, and ensure consistent service levels. Ensure all loads are updated and tracked in the TMS with accurate statuses, documents, and notes to support visibility and clean invoicing. Monitor operational KPIs (on-time pickup/delivery, tender acceptance, margin by lane/customer, carrier performance, service failures) and drive continuous improvement. Partner with sales/account management to implement customer SOPs, launch new accounts, and support RFP/pricing strategies. Proactively troubleshoot service issues (delays, equipment problems, claims) and communicate clearly with customers and carriers. Own process documentation and SOPs to standardize workflows, improve efficiency, and support scaling of the operation. Ensure compliance with federal and state transportation regulations (FMCSA/DOT), carrier vetting requirements, and internal risk guidelines. Collaborate with finance to reduce accessorial leakage, minimize disputes, and improve billing/collections accuracy. Analyze market conditions and carrier capacity trends to guide pricing, routing, and procurement decisions. Qualifications 3-7 years of experience in freight brokerage, logistics, or transportation operations, with at least 2 years in a leadership or supervisory role. Strong understanding of truckload/LTL brokerage operations, carrier networks, and transportation market dynamics. Demonstrated ability to lead teams in a fast-paced, high-volume environment and drive accountability to KPIs. Proficiency with TMS platforms, load boards, and standard office tools (Excel/Sheets, email, and communication tools). Excellent communication and negotiation skills with both carriers and customers. Strong analytical and problem-solving skills; comfortable with data-driven decision making. Knowledge of

FMCSA/DOT

regulations and carrier compliance standards. Bachelor's degree in Business, Supply Chain, Logistics, or equivalent experience preferred.

Key Competencies Leadership:

Able to set clear expectations, coach, and develop a high-performing team.

Results orientation:

Focused on service KPIs, margin, and operational efficiency.

Customer focus:

Committed to responsive communication and problem resolution.

Process mindset:

Constantly looking for ways to streamline workflows and remove bottlenecks.

Adaptability:

Comfortable with changing priorities, market volatility, and rapid growth. Benefits Competitive base salary plus performance-based bonus. Health, dental, and vision insurance. 401(k) with company match. Paid time off and company holidays. Career growth opportunities within a scaling logistics organization.

Pay:

$50,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person