Operations Manager

Job Title:

Operations Manager Job Description We are seeking an Operations Manager to lead and oversee the day-to-day operations of our aircraft detailing business. This role is pivotal in ensuring client satisfaction, efficient job scheduling, and team management. Responsibilities Respond to incoming leads and schedule in-person aircraft walkthroughs and appointments. Develop service quotes and present pricing to clients. Build and maintain strong relationships with clients, FBOs, MROs, and other aviation partners. Address and resolve customer service issues in a timely and professional manner. Support local marketing and brand awareness efforts through networking events, FBO outreach, and promotional activities. Schedule and coordinate all detailing jobs and crew assignments efficiently. Ensure optimal staffing across multiple detailing teams, typically consisting of 2-4 technicians per crew. Maintain and update customer records, job files, and service documentation. Provide regular operational updates and performance reporting to ownership. Recruit, hire, onboard, and manage detailing crew members. Ensure compliance with company standards, training protocols, and safety procedures. Enforce FAA Drug and Alcohol Testing Program compliance requirements. Invoice clients and manage follow-up on outstanding receivables. Conduct inventory checks and manage supply ordering and replenishment. Oversee towel cleaning, equipment upkeep, and supply rotation systems. Maintain high safety standards and ensure team adherence to SOPs. Step in as a detailer when needed due to staffing gaps, high demand, or operational requirements. Essential Skills Strong operations management skills. Supervision experience. Customer service excellence. Business development acumen. Aviation background. Aircraft detailing and cleaning expertise. Additional Skills & Qualifications Hard-working and dependable with a strong work ethic. Ability to work independently and manage daily responsibilities. Excellent communication and interpersonal skills. Comfortable in high-pressure environments and able to make quick decisions. Strong social awareness and emotional intelligence. Adaptable and able to pivot quickly as needs and priorities change. Experience in team leadership, operations, or service-based industries preferred. Prior experience in aviation and detailing is required. Why Work Here? Join a dynamic environment with ample opportunities for growth, where your hard work and dedication will be valued and rewarded. Work Environment This position operates within an FAA Certified Repair Station, requiring adherence to critical and changing deadlines. Work is conducted indoors in a hangar, typically from Monday to Friday, 8:00am to 5:00pm, with occasional weekend work based on client needs. Job Type & Location This is a Permanent position based out of Morristown, NJ. Pay and Benefits The pay range for this position is $70000.00 - $100000.00/yr. Healthcare coverage (Medical/Prescription, Dental, Vision), 401k Plan, Life Insurance, Paid Time Off and Sick time. Workplace Type This is a fully onsite position in Morristown,NJ. Application Deadline This position is anticipated to close on May 15, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.