Technical Operations Manager (Security & Systems)

Description:

Secure Parking Systems (SPS) provides parking lot management services including state-trained security staffing, secure access control, and advanced security surveillance. We are looking for a Full-Time Technical Operations Manager to oversee our parking lot operations in the Newark, NJ area. This role serves as a key link between the Operations Center and field operations, ensuring system performance, reporting integrity, and seamless coordination across teams.

Scope of Role:

The Technical Operations Manager is responsible for overseeing incident reporting, security technology systems, and overall operational alignment. This role plays a critical part in driving continuous improvement across processes, data visibility, and team performance, while supporting both centralized operations and field execution.

Compensation:

$26-$30 per hour (Based on experience), medical, vision, dental, life insurance, 401k

Shift:

Full-time schedule (Schedule and duties may vary based on operational needs) Key Responsibilities CCTV & Security Systems Oversight Oversee CCTV system health, coverage, and performance across all locations Identify outages, blind spots, and recurring system issues Partner with IT and vendors to resolve issues and support system enhancements Support future system upgrades and technology roadmap Parking & Access Control Systems Manage cameras, LPR systems, intercoms, and gate operations across parking facilities Monitor system functionality and ensure consistent uptime Coordinate troubleshooting and maintenance with internal teams and vendors Identify opportunities to improve system efficiency and performance Incident Reporting & Data Integrity Oversee end-to-end incident reporting across operations Ensure reports are accurate, complete, and supported with proper documentation and video evidence Standardize reporting processes across all staff Analyze incident data to identify trends and recommend corrective actions Fleet & Operational Oversight Oversee fleet tracking, vehicle assignments, and inspection processes Ensure accuracy across systems (e.g., Fleetio) and manual logs Strengthen accountability for vehicle usage and key control Improve operational processes tied to fleet management Operations Center Leadership Supervise and develop Operations Center personnel Drive accountability, performance standards, and reporting compliance Maintenance and enhance SOPs and daily workflows Develop and deliver training programs for Operations Center and field staff Technology & Reporting Development Lead implementation of improved reporting systems and tools Train staff on updated systems and reporting expectations Support development of modern data tracking and visibility solutions Partner with leadership to enhance reporting capabilities (e.g., dashboards, analytics) Cross-Functional Coordination Act as the liaison between Operations Center, field teams, and leadership Partner with field managers to improve communication and execution Support real-time operational response and decision-making Drive alignment across departments to improve overall performance

Requirements:

Valid U.S. driver's license with at least 3 years of experience (subject to insurance carrier approval 3-7 years of experience in security operations, operations management, or similar environment Experience with CCTV systems, access control, or security technology preferred Strong understanding of incident reporting, compliance, and operational workflows Experience managing teams and driving accountability Strong analytical mindset with ability to identify trends and improve processes Proficiency with reporting tools and systems (Fleetio, Power BI, or similar a plus) Excellent communication and coordination skills