P&L:

labor costs, vendor costs, job pricing, and margins Review and approve invoicing, payroll hours, and expenses

Track KPIs:

jobs completed, revenue per tech, first-time fix rate, customer retention, etc. Report financial and operational performance to ownership on a weekly basis Customer & Business Development Serve as escalation point for customer complaints and complex service issues Identify opportunities to grow revenue (service contracts, new customer segments, pricing) Maintain relationships with key accounts (property managers, landlords, warranty companies) Oversee marketing/local advertising efforts as needed Compliance & Administration Ensure that licensing, insurance, and safety compliance are current Maintain vehicle/equipment maintenance schedules Oversee basic HR administration (scheduling, PTO, disciplinary matters) Qualifications Required 3+ years managing a small business, field service operation, or trade business (HVAC, plumbing, electrical, appliance repair, etc.) Proven ability to manage a team of 7-10 people Strong organizational and scheduling skills; comfortable with dispatch/field service software P&L literacy — can read a monthly financial statement and make decisions from it Valid driver's license and reliable transportation Preferred Experience in appliance repair, HVAC, or another home services trade Familiarity with field service management software (e.g., ServiceTitan, Housecall Pro, FieldEdge, Jobber, Service Works, etc.) Local knowledge of the Southern NJ service area What Success Looks Like (First 6 Months) Smooth daily operations with minimal owner involvement in scheduling/dispatch Stable or improved technician utilization and first-time fix rates Clean, on-time invoicing and reporting No unresolved customer escalations lingering past 48 hours Continued growth of business with respect to technicians (recruitment and retention), number of jobs completed successfully the first time, increasing the geographical area of service, and growing the business Compensation Base salary, commensurate with experience, plus a performance bonus of up to 10% of base salary tied to revenue and set KPI's and targets Location On-site, Southern New Jersey — daily presence required; this is not a remote role

Pay:

$55,000.00 - $67,000.00 per year

Benefits:

Health insurance Paid time off Professional development assistance

Experience:

managerial or operational : 2 years (Required)

Work Location:

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Operations Manager and Business Operator - Appliance Repair (Southern NJ)