Lead, supervise, and support Meter Readers and Field Service Representatives, including training, coaching, and performance management.
Monitor and evaluate daily field operations to ensure productivity, accuracy, and compliance with company policies and regulatory standards.
Analyze reports and operational data to identify trends, improve performance, and maintain accountability.
Develop and manage maintenance schedules for meter boxes, including repairs, replacements, and reporting of water loss or system issues.
Resolve customer concerns, meter access challenges, and technical issues related to meter reading systems.
Promote and enforce a safety-first culture by reviewing Job Hazard Assessments (JHA) and ensuring safe work practices in the field.
Oversee work order quality, routing efficiency, and service completion standards.
Collaborate with cross-functional teams to address system issues and improve overall operations.
Perform additional duties as assigned. Travel Requirements There is f requent travel within the service area; occasional travel outside the service area including possible overnight travel. What you need to be successful
Minimum of 5 years of experience in meter reading, field service, or customer service operations, with leadership responsibilities preferred.
New Mexico Level III Water Distribution certification required.
High school diploma or GED required.
Valid New Mexico Driver's License.
Strong understanding of water meter operations, equipment, and field service practices.
Familiarity with handheld and radio meter reading systems.
Knowledge of maintenance tools, equipment, and basic repair procedures.
Leadership skills including supervision, coaching, and performance management.
Understanding of safety regulations, hazard assessments, and safe work practices.
Proficiency in Microsoft Office (Word, Excel, Outlook).

Why EPCOR? We offer more than just a job - we offer a career with purpose. EPCOR is a place where your work matters, your growth is supported, and your safety is prioritized. Here's what you can expect when you join our team:

Competitive Compensation:

Enjoy a market-aligned salary and performance-based incentive programs.

Comprehensive Benefits:

Access medical, dental, vision, life, and disability insurance - plus a retirement plan with substantial company contributions.

Generous Time-Off & Work-Life Balance:

Take advantage of paid vacation, sick time, holidays, personal days, and programs that support your well-being.

Professional Development:

Benefit from tuition reimbursement, certification support, and ongoing training opportunities to grow your career.

Safety-First Culture:

We prioritize your safety through robust training, proactive programs, and recognition of safety milestones.

Inclusive & Innovative Environment:

Be part of a team that values diverse perspectives, celebrates innovation, and fosters a sense of belonging.

Award-Winning Workplace:

EPCOR has been recognized as a Best Places to Work employer - it's our people who make that possible. About

EPCOR USA

At EPCOR USA, we don't just deliver water and wastewater services - we invest in communities, protect the environment, and build infrastructure that powers the future. As part of a North American company operating across the United States and Canada, we're headquartered in Glendale, AZ, and are proud to be one of the largest private water utilities in the Southwest. Ready to make an i mpact? To join EPCOR, you must be at least 18 years old, have a high school diploma or equivalent, and be legally authorized to work in the United States. If selected for the role, you must successfully complete a background check, drug screening, professional reference check, previous employer verification, and education verification. Some positions may also require a credit check. Some roles may involve working outdoors in various weather conditions and require additional physical capabilities. Positions regulated by the Department of Transportation (DOT) may also have specific compliance requirements.

EPCOR USA

is an equal opportunity employer. We're committed to fostering a respectful, supportive, and inclusive workplace that recognizes and values the unique perspectives, experiences, and backgrounds of all individuals. 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