Operations Manager Cory's Lawn Service Reno, NV Job Details Full-time $85,000 - $110,000 a year 13 days ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Computer operation Performance dashboards Operational analysis Lawn care Serving clients Team supervision Outdoor work experience Field service Inventory management Customer service Spreadsheets Coaching Performance management strategy Business analysis Workplace dispute resolution Team scheduling Route planning Leadership development Managing field service teams Team development Hiring Profit & loss Driver's License Quality control management Job order costing Team management Team training Financial concepts Leading team collaboration initiatives Power tools Full Job Description Cory's Lawn Service located in Reno NV is looking for an experienced Operations Manager to help lead and develop the managers responsible for our field-service departments. If you're the person who keeps things organized, notices when something is off, and likes making systems run better… this role will feel natural to you. We're looking for someone who thrives behind the scenes—managing purchasing, coordinating jobs, and keeping our systems clean and accurate so the business runs smoothly. You'll sit at the center of operations, working across sales, production, and finance to make sure nothing falls through the cracks. About the Role The Operations Manager will lead the managers of Maintenance, Fertilization & Weed/Pest Control, Irrigation, Yard Cleanup & Enhancements, and Shop/Fleet . This role is about coaching—not micromanaging. You'll set expectations, hold leaders accountable, and give them the support and autonomy to run successful departments. You'll partner with department managers to improve performance and consistency, with a deliberate transition alongside senior leaders. About 85% of your time will focus on leadership, coaching, performance, planning, and problem-solving; 15% will be in the field learning the people and operation firsthand. You can't effectively lead an operation you never see.

This Role's Benefits and Compensation Base Salary:

$85,000-$110,000 , depending on experience. Full-time, Exempt role This position is also eligible for a performance bonus tied to company and departmental revenue goals and COGS performance .

• Health insurance with Cory's Lawn Service covering 50% of the employee's premium
• Dental insurance covering 50% of the employee's premium
• Vision insurance covering 50% of the employee's premium
• 401(k) with up to a 3% Safe Harbor Company match
• Employee Life insurance policy up to $20,000 covered by Company; Additional insurance is available
• Up to 3 weeks of paid time off
• Paid holidays
• Professional development and continuing education
• Cory's Lawn Service lawn-care benefits What You'll Own
• Developing Department Leaders
• Department Financial Performance
• Quality & Customer Retention
• Operational Efficiency
• Systems & Follow-Through
• Cross-Department Leadership
• Culture This Role Is For You If
• You can get results through other leaders, not by trying to do everything yourself.
• You're comfortable with numbers and operational performance.
• You understand that successful businesses are ultimately built by people and know how to develop people- by coaching those struggling, by recognizing someone who is succeeding, and will have a difficult conversation when one is needed.
• You bring ideas and experience without assuming everything already in place is wrong. You're willing to listen, learn the business, and then help us improve it.
• You give new ideas a chance, challenges the status quo when appropriate, and know when change is actually needed.
• Most importantly, you have integrity, follow through on commitments, work well with others, and don't bring unnecessary behaviors into difficult situations. This Role Is NOT For You If
• You prefer command-and-control leadership
• You avoid difficult conversations
• You want to manage entirely from behind a desk
• You struggle to collaborate
• You need to be the smartest person in the room
• You are someone who walks in wanting to replace everyone or rebuild everything on day one Experience Required for this Role
• Associate Degree or equivalent educational background (i.e. military or related experience)
• Valid driver's license and ability to be insured on company policy
• 5+ years of operations or field-service leadership experience
• 2+ years leading supervisors, managers, or multiple teams in a related field
• Demonstrated experience coaching and developing leaders
• Experience holding teams accountable to measurable performance goals
• Strong understanding of revenue, labor, COGS, productivity, and operational performance
• Comfort working with dashboards, KPIs, spreadsheets, CRMs, and other business technology
• Understanding of business financial concepts, such as Gross Sales, Margins and Markups, Job Costing, Expenses Control, and Profit and Loss
• Strong communication and conflict-resolution skills
• Demonstrated integrity and sound judgment
• A track record of following through and getting things across the finish line
• Proven ability to find and implement solutions for inefficiencies within a company
• Proficient in use of technology, systems, and programs
• Collaboration experience but comfortable working alone or without supervision
• Ability to work with hand tools, power tools, small engine equipment, heavy equipment, and materials as needed
• Knowledge of Quality control and inventory control
• Experience in Hiring, Training, and Scheduling
• Demonstrated Problem Solving/Analysis skills
• Excellent Customer Service and Client Focus
• Strong logistical skills
• Ability to maintain composure and keep a positive attitude
• Ability to lift a minimum of 50 lbs.
• Ability to work flexible working hours Experience We'd Really Like to See
• Experience in lawn care, landscaping, HVAC, plumbing, pest control, cleaning services, construction, home services, or another route-based or field-service business is especially valuable.
• Experience managing managers
• Process improvement experience
• SOP development experience
• Experience Managing Performance scorecards
• Operational budgeting experience
• Experience with AI and automation tools
• Experience with scaling a growing service company
• Experience with Traction/E.O.S.
• Bilingual preferred, English/Spanish More About Cory's Lawn Service Cory's Lawn Service is a locally owned, approximately $5 million residential lawn-care company with about 60 employees serving roughly 3,000 customers in Reno and Sparks.

Services include lawn maintenance, fertilization, weed and pest control, irrigation repair, yard cleanup, enhancements, and seasonal work including residential snow removal. Our Take Your Weekend Back belief means weekends are rare and leadership should not consume your life. However, spring is demanding and may require more than a predictable 40-hour week. Leaders step up when needed, balanced by rest, time off, teamwork, and winter's slower pace. We've grown by caring for customers and employees while improving operations. We seek exceptional leaders who can develop managers, strengthen accountability, and sustain growth without losing our culture.

Working conditions/physical requirements:

The ability to remember information such as words, numbers, pictures, and procedures; to listen to and understand information and ideas presented through spoken words and sentences; to communicate information and ideas in speaking and writing so others will understand; and to concentrate on a task over a period of time without being distracted. Sitting for long periods of time and looking at a computer screen could be required. Time bending, stretching, kneeling, etc. could occur, and heavy lifting is possible. Must be able to work outside if needed, in any type of weather.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Pay:

$85,000.00 - $110,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Do you confirm that you meet all the minimum requirements for this role, and can perform all duties as listed? Why do you think you would be a good fit for this role?

Experience:

Operational analysis: 1 year (Preferred) Financial concepts: 1 year (Preferred) Operations management or

Field Service Leadership:

5 years (Required) Team management: 2 years (Required) Ability to

Commute:

Reno, NV 89503 (Preferred)

Work Location:

In person