Service Operations Supervisor

Service Operations Supervisor (OOJ - 46524) 70000-850000 / US Dollars / Annual Salary NPAworldwide Recruitment Network update Last updated: Jun/22/2026 Job Description Service Operations Supervisor Binghamton, New York $70,000-85,000 Are you a skilled leader who thrives in a fast-paced service environment and enjoys coordinating people, priorities, and operations? A well-established equipment solutions organization is seeking a Service Operations Supervisor to oversee daily shop and field service activities supporting construction and heavy equipment customers throughout the region. This is an outstanding opportunity for a service leader who excels at managing technician workflows, building strong customer relationships, and driving operational excellence. The ideal candidate is highly organized, customer-focused, and able to adapt quickly when priorities shift. In this role, you will supervise a team of technicians and collaborate closely with dispatch, parts, and branch leadership to ensure repairs and maintenance activities are completed safely, efficiently, and to the highest standards. What You'll Do Coordinate and prioritize daily shop and field service activities Schedule and assign work for technicians based on customer needs, skill sets, and resource availability Monitor workflow to ensure timely completion of repairs and maintenance Lead, coach, and develop technicians through ongoing performance management and support Collaborate with dispatchers to adjust schedules and resources as priorities change Open, review, manage, and close service work orders Communicate with customers regarding service needs, repair status, and timelines Partner with parts, operations, and administrative teams to support efficient service delivery Monitor technician productivity and key service metrics Ensure compliance with safety policies, procedures, and regulatory requirements Maintain accurate records, documentation, and customer files Support fleet, equipment, and operational readiness initiatives as needed What We're Looking For Associate degree in business, diesel technology, operations management, or a related field preferred; equivalent experience will be considered Previous experience supervising service technicians, field personnel, or operational teams Experience within heavy equipment, construction equipment, transportation, fleet maintenance, industrial services, manufacturing, or related industries Strong leadership and team development skills Excellent communication and customer service abilities Proven ability to manage multiple priorities in a dynamic environment Strong problem-solving and decision-making skills Proficiency with Microsoft Office and service management software High attention to detail and strong organizational skills Ability to remain calm and effective when responding to changing priorities and urgent customer needs Preferred Qualifications Knowledge of construction or heavy equipment service operations Familiarity with dispatch coordination and field service management Experience managing service KPIs, work orders, and technician utilization Compensation & Benefits Competitive base salary: $70,000-$85,000, commensurate with experience Performance-based bonus opportunity Generous paid time off and company-paid holidays Comprehensive medical, dental, and vision coverage Company-paid life and disability insurance Retirement savings program with employer contributions Tuition reimbursement opportunities Employee referral incentives Additional voluntary benefits and employee discount programs If you're looking for an opportunity to lead a talented team, make a meaningful impact, and build a long-term career with a growing organization, we'd love to hear from you. Equal Opportunity Employer This position is primarily office-based and focuses on leading service operations and supporting technicians rather than performing hands-on repairs.

Qualifications:

Knowledge of construction or heavy equipment service operations Familiarity with dispatch coordination and field service management Experience managing service KPIs, work orders, and technician utilization Why is This a

Great Opportunity :

Competitive base salary: $70,000-$85,000, commensurate with experience Performance-based bonus opportunity Generous paid time off and company-paid holidays Comprehensive medical, dental, and vision coverage Company-paid life and disability insurance Retirement savings program with employer contributions Tuition reimbursement opportunities Employee referral incentives Additional voluntary benefits and employee discount programs Bonus of 10-20% of the annual salary

Pay Type:

Annual Salary

Pay Rate:

70000-850000

Currency Type:

US Dollars Visa sponsorship provided: No

Location:

Binghamton, NY, New York, USA

Remote Status:

No Remote

Pay Type:

Annual Salary

Salary:

70000-850000 / US Dollars

Occupational Categories:

Engineering/ Manufacturing/ Production/ Operations Industry(ies):

Other:

Not Classified Elsewhere