Manager, Operations

Manager, Operations Malta If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of ing.

Job area:

Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to be the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at dsv

Location:

USA - Malta, 6

Stone Break Road Division:

 

Solutions Job Posting Title:

Manager, Operations Time Type:

Full Time

POSITION SUMMARY

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent withpany service and cost objectives. Planning of inbound and outbound volume, customermunication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meetpany objectives in the areas of performance, safety, and quality. Associates are expected toply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance withpany policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs. Drivespany Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures. Meets all client specified KPI's andplies with Quality system requirements. Manages the operations to achieve prescribed objectives. Applies soundmunication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (w needed) discipline team members. Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for rmending promotions, wage increases, and other HR activities. Delivers results by leveraging the skills of the right people at the right time Effectively keeps senior management and client representatives informed of critical issues that affect the operations Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff. Reviews current volume demands to plan for ranization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adnce to SOPs (DSV and client). Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit. Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction. Provides ongoing growth and development opportunities for team members Supports adnce to Standard Operating Procedures (SOPs). Conducts routine staff meetings to review daily/weekly work activities. Management Information Systems Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meetpany and client objectives and facilitate the efficient operation of the facility. Ensures that necessaryputer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. Develops proficiency in client systems.

Customer Management:

Manages high level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Attends or leads meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service.

Budgeting/Financials:

Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are inpliance with contract guidelines. Equipment & Facilities Manages existing programs for maintainingpany standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make rmendations as applicable. Safety Achievespany goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse forpliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are add to within the parameters of Health and Safety.

OTHER DUTIES

Work overtime as dictated by business whether mandatory or voluntary Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages warehouse operations supervisors & support staff.

SKILLS & ABILITIES

Education & Experience Must have a high school diploma or general education degree (GED). Bachelor's degree is preferred 7 years' experience working in a logistics/distribution/relevant environment. 5 years' experience in a supervisory role Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate Computer Skills Proficient in Microsoft Office (Excel, Work, and Power Point) Demonstrated proficiency in knowledge of applicable WMS systems Language Skills English (reading, writing, verbal) Proficiency in businessmunication at all levels Other Strong attention to detail accuracy and aplish job task in a timely manner Goodanizational and personnel skills Goodmunication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

CORE COMPETENCIES

Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies

PHYSICAL DEMANDS

Occasionally Handling/Fingering, Sitting Frequently Bending Constantly Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Amodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Amodations may be made to enable qualified individuals with disabilities to perform the essential functions. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or amodation while seeking employment with DSV, please contact Human Resources at hrus.dsv. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinkingpany - this is the place to be. For this position, the expected base pay range is $75,351 - $113,027 annually. Actualpensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws andpany policy. DSV offers aprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which providespany matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paidpany holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws Start . Go anyw Visit dsv and follow us on and . on on