Benefits:

Competitive salary Dental insurance Health insurance Paid time off Vision insurance Company provides device deployment and repair, on-site field service for K-12 school districts, photo enforcement system maintenance, and back-office violation processing. Our teams keep classrooms, campuses, and critical infrastructure running every day. Company supports NYC Department of Education schools across the Bronx with break-fix field service under a national IT services prime. What You'll Do Own daily ticket triage: review the triage workbook, assign work through the Lead Technician, and keep the queue moving across onsite, pickup, inquiry, and quote ticket flows. Produce and submit the Daily Productivity Reports and produce the Monthly Productivity Report on cadence. Manage the routing of tickets and workflows. Run the NYC office and warehouse: staffing, coverage, facility needs, and operational discipline. Manage, coach, and develop the NYC team Handle client-side operational contacts day to day; escalate commercial issues to corporate leadership with clear context. Monitor engagement capacity and quality against contract expectations; flag risks early. What You'll Bring Experience managing field service, IT deployment, or comparable operations. Demonstrated client-facing reporting rigor - you have owned daily/monthly deliverables to a demanding customer. Strong working command of Excel/Google Sheets and ticketing systems; comfortable running operations from a workbook.

Calm triage judgment:

you can prioritize a full queue, rebalance a roster, and communicate changes clearly. Experience in K-12, public-sector, or other compliance-heavy environments preferred