An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
The Operations Supervisor will function as a "Working Supervisor" who will not only oversee, but also assume clerical coordinator duties, case manager duties and Medical Assistance duties as needed. The Operations Supervisor is responsible for the oversight of daily business activities of the practice. The Operations Supervisor will assume other duties as delegated by the Practice Administrator or Practice Manager
EDUCATION AND EXPERIENCE REQUIREMENTS
Education:
High school graduate or equivalent.
Experience:
3 years related experience in healthcare office setting or other applicable office Practice Experience.
Certifications:
Certified Medical Assistance for those areas utilizing this position in that role
PRIMARY RESPONSIBILITIES OF THE POSITION
Able to perform all clerical coordinator duties, case coordinator, scheduling coordinator and medical assistant duties as they apply to the day-to-day operations. Cover any gaps in staffing as needed, up to and including filling in themselves. Answering of multiple phone lines Maintain daily schedule of patients and providers Ability to manage the front desk and the duties for checking in and out of patients Cash reconciliation at end of day Responsible ordering of office and medical supplies. Instrumental in assuring positive staff efforts in improved customer service and patient satisfaction, assist with trouble shooting patient concerns in a timely manner. EMG Quality Management set clear and measurable goals for ALL staff to address, document and manage quality metrics. Provide direction to clerical staff, managing daily activity of engagement from all staff including Providers, Clinical and Clerical Support Staff. Maintaining of TJC standards within the practice via weekly rounds. Instrumental in supporting clinical and administrative operations of the practice. Assisting with preparation of yearly evaluations. Assisting with the discipline of employees. Assisting with the onboarding and orientation of new employees. Assisting with the implementation of new programs such as EMR and becoming a Superuser of these programs. All other duties and activities as assigned by the Practice Leader. Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.
Salary Range:
$ 20.21- $29.31 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the state.
