Field Operations Manager

Field Operations Manager ABM Industries - 3.1 Syracuse, NY Job Details Full-time $75,000 - $85,000 a year 4 hours ago Qualifications Bilingual Janitorial experience Employee onboarding Succession planning Occupational safety regulation compliance Budget management Strategic management Microsoft Excel Customer relationship building Microsoft Outlook Operations management Logistics management Multilingual 5 years Expense management Facilities management Regulatory compliance Sanitation Compliance audits & assessments Client relationship development Performance management Team development Hiring Quality assurance audits Driver's License Team management Driving Financial control management Staff training Employee relations management Quality inspection Recruiting Microsoft Teams Cleaning Quality audits Manufacturing Senior level Onboarding process management Escalation handling Leadership Manufacturing company experience Procurement management Staffing management Payroll processing Regulatory compliance management Stakeholder relationship building Operational budget management Staff development Stakeholder management

Full Job Description Region Coverage:

Upstate New York Direct Oversight:

10-15 sites | 6 Site/Area Managers | ~250 Employees Position Summary The Field Operations Manager (FOM) is responsible for leading day-to-day operations across a portfolio of Amazon fulfillment, logistics, and specialty facilities throughout Upstate New York. This role provides direct leadership to approximately six managers overseeing 10-15 locations and a workforce of approximately 250 employees. The FOM ensures all sites operate safely, efficiently, and in full alignment with ABM and client expectations. This leader is accountable for service execution, staffing strategy, labor control, quality audits, client relationships, payroll accuracy, compliance, and manager development. The ideal candidate is a hands-on operational leader who can balance field presence with strategic oversight across a multi-site region.

Annual Salary:

$75,000-85,000 annually The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Territory:

This Area Manager position is up to 50 percent travel within upstate NY to visit sites

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management. Operational Leadership Lead daily janitorial and facility support operations across 10-15 client sites throughout Upstate New York. Ensure all locations consistently meet ABM service standards, Amazon expectations, and contractual scope of work. Drive execution of route cards, cleaning schedules, staffing plans, and operational best practices. Respond rapidly to escalations, service failures, staffing shortages, and client concerns with long-term corrective actions. Maintain readiness for client audits, inspections, and performance reviews. People Leadership Directly supervise and develop approximately six managers responsible for site-level execution. Lead a workforce of approximately 250 employees through effective manager coaching and accountability systems. Build strong bench strength through hiring, onboarding, training, succession planning, and performance management. Foster a culture of safety, urgency, teamwork, accountability, and recognition. Address employee relations matters in partnership with HR and branch leadership. Client & Relationship Management Build trusted relationships with Amazon site leadership and key stakeholders across all assigned facilities. Conduct regular business reviews, site walks, and service alignment meetings with clients. Ensure timely communication regarding escalations, corrective actions, and operational improvements. Protect and grow the client relationship through consistent execution and responsiveness. Financial & Administrative Management Manage labor performance, payroll accuracy, overtime controls, and staffing to budget targets. Review headcount versus staffing models and adjust labor deployment as business needs change. Oversee supply usage, purchasing, vendor support, and expense controls. Prepare and submit operational reports, financial updates, labor summaries, and action plans. Quality, Safety & Compliance Ensure all teammates follow ABM and client safety policies, PPE standards, and regulatory requirements. Maintain compliance with training programs, onboarding requirements, badging, and certifications. Conduct quality inspections and leadership audits to validate service execution. Ensure documentation is complete, current, and audit-ready at all times. Travel & Schedule Flexibility Travel regularly throughout the Upstate New York region to support sites, coach leaders, and respond to business needs. Maintain schedule flexibility, including early mornings, evenings, weekends, and holidays when operationally required.

Minimum Qualifications:

5+ years of leadership experience in janitorial, facilities, logistics, manufacturing, or multi-site operations. Proven experience managing leaders across multiple locations. Strong labor management, payroll, staffing, and budget control experience. Client-facing leadership experience with the ability to influence senior stakeholders. Strong working knowledge of Microsoft Office (Excel, Word, Outlook, Teams). Valid driver's license with reliable transportation. Ability to travel extensively throughout Upstate New York.

Preferred Qualifications:

Experience managing services within large distribution centers, fulfillment centers, or Amazon operations. Bilingual / multilingual capabilities. Experience with timekeeping, labor management, and compliance systems. The successful Field Operations Manager will be a visible, decisive, and highly organized leader who can stabilize challenged sites, develop managers, control labor, and build strong client trust across a geographically dispersed operation. Reports directly to the National Operations Manager - Regional Operations Leadership. About Us ABM (

NYSE:

ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across

ABM. ABM

directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.