Operations Manager Hummingbird Heating and Cooling Syracuse, NY Job Details Full-time $130,000 - $150,000 a year 7 hours ago Benefits Health insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Vendor relationship building Customer communication Operational analysis Teamwork Dispatching Team development Air conditioning Full Job Description Operations Manager Hummingbird Heating, Cooling, Plumbing & Electrical | Central New York Own the Operation. Build the Team. Drive the Results. Hummingbird is looking for a proven operations leader to help take our growing company to the next level. This is not a role for someone looking to learn the basics of operations. We're looking for someone who understands residential home services, knows how to keep a fast-paced operation moving, and has the leadership, organization, and business judgment to make things happen. You'll work closely with department leaders and ownership to create an operation built on accountability, efficiency, communication, and continuous improvement. Operations & Job Coordination Coordinate daily operations across HVAC, plumbing, electrical, service, and installation. Manage scheduling, dispatch, job readiness, and communication between office and field teams. Ensure jobs have the proper materials, equipment, permits, documentation, and resources before dispatch. Monitor job progress, workloads, timelines, and operational priorities. Identify and resolve scheduling, production, and logistical issues before they impact customers or the team. Purchasing, Inventory & Warehouse Coordinate purchasing of parts, materials, tools, and equipment. Manage vendor relationships, purchase orders, deliveries, returns, and backorders. Maintain accurate inventory and ensure technicians and installers have what they need. Help control material costs, reduce waste, and maintain an organized, safe, and efficient warehouse. Production & Performance Track jobs from preparation through completion and identify production bottlenecks. Monitor KPIs including productivity, job readiness, labor efficiency, inventory, completion times, and customer satisfaction. Identify opportunities to improve workflow, field productivity, margins, and profitability. Follow issues through to resolution and ensure improvements are implemented and sustained. Leadership & Accountability Support department leaders in setting expectations, priorities, and performance standards. Help hold teams accountable to company processes, KPIs, and results. Assist with onboarding, training, coaching, and team development. Establish effective daily huddles, production meetings, and performance reviews. Lead by example and reinforce a culture of ownership, accountability, teamwork, and continuous improvement. Systems & Continuous Improvement Develop and improve processes, SOPs, and systems that allow the company to operate more efficiently and scale. Identify recurring problems, determine root causes, and implement lasting solutions. Support the effective use of ServiceTitan and other company systems. Use operational and financial data to identify opportunities to improve efficiency, margins, and overall performance. Customer & Team Support Provide responsive support to field and office teams. Communicate proactively with employees, vendors, and customers when issues arise. Take ownership of problems and drive them through to resolution. Help create an organized, accountable, customer-focused operation. What We're Looking For 3+ years of operational leadership experience in residential home services preferred. Proven experience coordinating or leading a multi-department service and installation operation. Strong understanding of scheduling, dispatch, production, purchasing, inventory, and field operations. Comfortable working with KPIs, budgets, labor efficiency, and operational financials. Experience leading and holding people accountable to performance standards. Strong problem-solving and decision-making skills. Highly organized, proactive, and able to operate effectively in a fast-paced, on-call environment. ServiceTitan experience is a strong plus. A hands-on leader who is willing to step in, solve problems, and get results. Why Hummingbird Our mission is to create opportunities that change lives and lead people to make great decisions. We believe in doing what is right, serving above and beyond, building strong partnerships, working as a team, working hard, and choosing growth. We're building an organization where strong leadership, great systems, and great people create exceptional results. If you're an operations leader who wants to make a real impact and help build something great, we want to hear from you!

Pay:

$130,000.00 - $150,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off Parental leave Vision insurance

Experience:

Leadership:

3 years (Preferred)

HVAC or Plumbing:

3 years (Preferred) Ability to

Commute:

Syracuse, NY 13206 (Preferred)

Work Location:

In person