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EchoStar
Operations Manager
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$120,078 / year median in New York
+6% projected growth
Job Description
Salary:
- $96250 - $137500/Yearly
- Company Summary
- EchoStar is reimagining the future of connectivity.
- Job Duties and Responsibilities
- The EchoStar Operations Manager is responsible for the overall success of a specific business office or facility. You oversee a complex operation that includes fleet management, inventory control, and a large team of Field Service Managers and Technicians. Your goal is to drive high-quality installations and repairs while maintaining strict safety and budgetary standards.
Key Responsibilities:
- + Direct all employee activity to achieve key performance goals, including CSAT (Customer Satisfaction), "First Time Right" metrics, and technician productivity + Review financial statements, sales reports, and activity data to identify areas for cost reduction or program improvement + Implement departmental policies and goals in alignment with EchoStar's broader mission to "reimagine the future of connectivity" + You don't just manage technicians; you lead the managers who lead the technicians; you are responsible for hiring, mentoring, and evaluating Field Service Managers + Ensure all staff are up-to-date on changing technologies (Satellite, 5G, Smart Home) and safety protocols + Foster an inclusive, high-energy work environment that balances a "Mission First" mindset with employee empathy + Oversee the maintenance and upkeep of a large fleet of company vehicles + Manage the movement of goods (dishes, routers, cables) into and out of the facility to ensure 100% equipment availability for daily routes + Maintain the physical site, including safety compliance and environmental sustainability programs •Skills, Experience and Requirements•
Education and Experience:
- + Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience or equivalent combination of education and experience + Strong leader with management experience
Skills and Qualifications:
- + A strong competency in leading, developing, mentoring, and coaching + Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals + Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports + Ability to write reports and correspondence + Excellent presentation, facilitation, and communication skills + Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle + Ability to climb a 40 Ft.
- Benefits
- We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits (https://www.