Accounts & Operations Support Coordinator

About Us:

Spectrum Killian Dental Lab Alliance (SKDLA) is a nationally recognized leader in restorative dentistry, passionate about helping people smile with confidence. We partner with dental professionals across the country to deliver world-class restorations, advanced dental equipment, and trusted services that make a difference for patients every day. At SKDLA, we combine craftsmanship, cutting-edge technology, and a deep commitment to quality to create beautiful, lasting results. More than just a dental lab, we are driven by the belief that every restoration represents a person's confidence, comfort, and well-being - and that's a responsibility we take to heart. Our operations are centered around two advanced Centers of Excellence located in Orange County and Los Angeles. This collaborative environment allows our skilled technicians to innovate, mentor one another, and consistently deliver outstanding results.

Overview:

As SKDLA continues to scale and optimize operations across multiple locations, we are seeking a highly organized and proactive Accounts & Operations Support Coordinator to support customer account coordination, operational workflows, billing support, and cross-functional communication across the organization. This role serves as a key operational liaison between customer-facing teams, laboratory operations, accounting, and leadership. The ideal candidate thrives in a fast-paced manufacturing environment, communicates professionally across departments, and brings strong organizational and problem-solving skills to support both customer accounts and internal operational efficiency. The Accounts & Operations Support Coordinator plays an important role in maintaining workflow accuracy, supporting customer satisfaction, improving communication across teams, and ensuring operational processes run smoothly from case intake through invoicing and delivery.

What You'll Be Responsible For:

Accounts & Customer Support Coordination Serve as a primary support partner for customer accounts, helping ensure timely communication and issue resolution. Assist with customer inquiries, account updates, case-related questions, and operational support requests. Partner closely with Customer Service, Operations, and Production teams to maintain a high level of customer experience. Help manage escalations, service concerns, and workflow disruptions while ensuring timely follow-up and resolution. Support customer onboarding activities, account maintenance, and operational documentation as needed. Operations & Workflow Support Support daily operational workflows by coordinating case tracking, documentation, and communication between teams. Monitor operational processes and assist in maintaining workflow visibility across departments and laboratory locations. Help identify workflow bottlenecks, communication gaps, or operational inefficiencies and escalate issues appropriately. Maintain organized and accurate records within internal laboratory systems and operational platforms. Assist leadership teams with operational reporting, coordination, and administrative support as needed. Billing, Invoicing & Administrative Support Support invoicing and billing coordination to ensure accuracy, completeness, and timely processing. Collaborate closely with Accounting and Operations teams to resolve billing discrepancies and account-related questions. Review supporting documentation and case information to ensure operational and billing accuracy. Maintain clear communication with internal stakeholders regarding account updates, invoicing requests, and workflow changes. Cross-Functional Communication & Leadership Support Serve as a communication liaison between laboratory operations, customer-facing teams, accounting, and leadership. Coordinate effectively across departments to ensure alignment, responsiveness, and operational continuity. Support internal process improvements and help drive accountability across workflows. Assist with special projects, operational initiatives, and departmental coordination efforts as the organization continues to grow. Contribute to a collaborative, team-oriented environment focused on service, accuracy, and operational excellence.

Who We're Looking For:

Previous experience in operations support, account coordination, customer support, administrative operations, or healthcare/laboratory operations preferred. Experience working within a dental laboratory, manufacturing, or healthcare-related environment strongly preferred. Familiarity with DDX, laboratory management systems, invoicing platforms, or operational software preferred. Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills. Strong attention to detail and follow-through. Ability to work cross-functionally in a fast-paced operational environment. Comfortable handling customer communication, operational coordination, and administrative responsibilities simultaneously. Proficient with Microsoft Office and general business systems. Why SKDLA?

Inclusive Environment:

We value diversity and are committed to creating a welcoming workplace for individuals of all backgrounds.

Career Growth:

Spectrum Killian is growing rapidly, offering new opportunities to advance within the company and across promoting internal mobility.

Compensation and Benefits:

We provide competitive pay and upon conversion to full-time status, employees are eligible to enroll in comprehensive medical, dental, and vision insurance plans. 401

K:

Full-time employees are also eligible to participate in the company's 401(k) plan with an employer match. Spectrum Killian Dental Lab Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law. The anticipated hourly pay range for this role is $28-$32. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations. Become part of Spectrum Killian Dental Lab Alliance, a trusted leader in restorative and esthetic dentistry. Work alongside skilled technicians in state-of-the-art facilities to deliver high-quality dental solutions that make a lasting impact. If you're driven by innovation, quality, and continuous growth, we invite you to apply and contribute to the future of dental care!

Pay:

$28.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person