JOB SUMMARY

As an Operations Manager with Dentistry 4 Kids, you will play a key role in leading the daily operations of our pediatric dental practice while ensuring an exceptional, patient-first experience for every child and family. We're looking for a passionate, strategic leader who loves working in a pediatric environment, builds strong relationships, and is committed to creating a positive team culture. You will be responsible for driving financial performance, supporting revenue growth, improving operational efficiency, and developing a high-performing team. Through effective leadership, strategic planning, and strong communication, you will establish and maintain systems that promote patient satisfaction, retention, case acceptance, employee engagement, and provider success. As a team culture advocate, you will foster a collaborative, supportive workplace where team members feel valued and empowered to deliver outstanding care. You will also partner with regional leadership and cross-functional departments to ensure smooth practice operations and support our mission of helping children achieve a lifetime of great oral health.

EDUCATION / CREDENTIALS

Bachelor's degree in Business or a related field preferred; Master's degree a plus, or equivalent work experience. CPR Certified

JOB-RELATED EXPERIENCE

Minimum of 3-5 years of progressive leadership and practice management experience. Proven ability to strategically plan, manage, and improve operational efficiency. Strong communication, problem-solving, relationship-building, and leadership skills. Experience leading, mentoring, coaching, and developing team members. Background or training in dentistry, healthcare, business operations, or employee development. Healthcare management, dental practice management, or customer service leadership experience preferred. A genuine passion for working with children and creating a positive pediatric patient experience.

JOB-RELATED SKILLS / COMPETENCIES

Demonstrates a patient-first approach when managing daily operations and making business decisions. Strong interpersonal skills with the ability to build trusting relationships with patients, families, providers, and team members. Ability to lead, develop, motivate, and hold team members accountable while fostering a positive, collaborative culture. Strong business acumen, financial awareness, and the ability to manage expenses while supporting revenue growth. Excellent critical thinking and decision-making skills, with the ability to identify challenges and implement effective solutions. Proven ability to assess workflows, improve processes, and increase operational efficiency. Ability to plan strategically, prioritize competing responsibilities, and coordinate daily activities, staffing, and schedules. Skilled in evaluating employee performance, providing constructive feedback, and supporting professional development. Ability to collaborate effectively with regional leadership and cross-functional departments to achieve practice and organizational goals.

MAJOR DUTIES AND RESPONSIBILITIES

Oversee the daily operations of the practice, ensuring efficient workflows, strong financial performance, and an exceptional patient experience. Lead, supervise, and develop office staff through effective coaching, delegation, problem-solving, and conflict resolution. Champion a positive team culture that encourages collaboration, accountability, employee engagement, and provider satisfaction. Partner with the Regional Director of Operations (RDO) and Human Resources to recruit, select, and onboard new team members. Coordinate employee training and development, ensuring all required learning modules and training are completed on time. Conduct regular team meetings to communicate goals, share updates, address concerns, and strengthen team engagement. Evaluate employee performance, complete performance reviews, and provide ongoing feedback and coaching. Establish and implement operational policies, procedures, and action plans that support patient satisfaction, patient access, retention, case acceptance, employee engagement, and financial performance. Monitor practice performance and implement strategies to meet or exceed established goals, including annual Net Promoter Score (NPS) targets. Identify opportunities to improve operational efficiency, streamline processes, and enhance the overall patient and team experience. Maintain a patient-first mindset in daily decision-making, ensuring patients and families receive attentive, compassionate, and high-quality service. Address patient, family, and employee concerns promptly and professionally, working toward effective resolutions. Monitor expenses, support revenue cycle activities, and ensure accurate and timely documentation to support the financial health of the practice. Collaborate with Human Resources, Marketing, Finance, and other departments to support practice initiatives, company policies, and organizational objectives. Serve as the primary liaison between the practice and regional leadership, internal departments, and other relevant partners. Promote a safe working environment by promptly reporting safety incidents, attending required safety training, and ensuring compliance with established safety procedures. Maintain compliance with applicable state and federal regulations, company policies, and industry requirements. Monitor employee certifications and licenses to ensure they remain current and valid. Complete all mandatory company learning modules and job-specific training within established deadlines.

SCHEDULE

Monday-Thursday:

8:00 AM-5:00

PM Friday:

7:30 AM-2:00 PM