Hotel Front Desk and Audit professional

Job Overview We are seeking a dedicated and experienced Hotel Front Desk and Audit to oversee the daily operations of our front desk team. This role is crucial in ensuring exceptional guest experiences and maintaining high standards of service. The ideal candidate will possess strong hospitality management skills, a passion for customer service, and the ability to lead a team effectively in a fast-paced environment. Duties Manage front desk operations, including check-in/check-out procedures and guest inquiries. Supervise and train front desk staff to ensure excellent customer service and adherence to hotel policies. Handle guest relations, addressing any concerns or issues promptly and professionally. Conduct night audits to ensure accurate financial reporting and maintain inventory controls. Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information. Oversee the operation of multi-line phone systems, ensuring efficient communication within the hotel. Collaborate with other departments to enhance guest experiences and streamline operations. Ensure compliance with safety and security protocols to protect guests and staff. Qualifications Proven experience in hotel management or front desk operations. Strong customer service skills with a focus on guest satisfaction. Experience with night audit processes is preferred. Excellent phone etiquette and proficiency in handling multi-line phone systems. Strong organizational skills with attention to detail in managing front desk activities. Ability to foster a positive work environment while leading a team effectively. Previous experience in hospitality or guest services is an advantage. Join our team as a Hotel Front Desk Manager and contribute to creating memorable experiences for our guests while leading a dedicated team!

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Employee discount Free parking Paid time off

Work Location:

In person